Customer Service Executive – Malaysian Hoya Lens Sdn Bhd
Role Summary
The Customer Service Executive is responsible for being the first point of contact for our customers. This role involves addressing inquiries and issues promptly while building positive relationships to enhance customer satisfaction and loyalty.
Job Description
As a Customer Service Executive, you will engage with customers daily, ensuring their needs are met in a professional and timely manner. You will work in a dynamic environment that values proactive communication and teamwork.
Key Responsibilities:
- Address customer inquiries and issues promptly.
- Build and maintain positive relationships with customers.
- Communicate clearly and professionally with customers.
- Manage customer expectations effectively.
- Follow up on issues to ensure satisfactory resolutions.
- Enhance customer satisfaction through proactive engagement.
- Collaborate with team members to improve service delivery.
Job Requirements
Minimum Certificate/Diploma/Degree
Strong communication skills
Customer-oriented mindset
Problem-solving skills
Ability to work in a team
Proficiency in relevant software tools
Time management skills
Quick Info
Company
Malaysian Hoya Lens Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 3000 - 4000
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Teamwork
Time Management
Relationship Building
Application Tips
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