Customer Service Executive at Malaysian Hoya Lens Sdn Bhd - Wp Kuala Lumpur

The Customer Service Executive is responsible for being the first point of contact for our customers. This role involves addressing inquiries and issues promptly while building positive relationships to enhance customer satisfaction and loyalty.

As a Customer Service Executive, you will engage with customers daily, ensuring their needs are met in a professional and timely manner. You will work in a dynamic environment that values proactive communication and teamwork.

Key Responsibilities:

• Address customer inquiries and issues promptly.
• Build and maintain positive relationships with customers.
• Communicate clearly and professionally with customers.
• Manage customer expectations effectively.
• Follow up on issues to ensure satisfactory resolutions.
• Enhance customer satisfaction through proactive engagement.
• Collaborate with team members to improve service delivery.