Customer Service Intern – Electrolux Home Appliances Sdn. Bhd. (Global Shared Service Center)
Role Summary
The Customer Service Intern is responsible for engaging with customers to address inquiries and resolve issues efficiently. This role provides an opportunity to gain hands-on experience in a dynamic environment while collaborating with team members to enhance customer satisfaction.
Job Description
As a Customer Service Intern, you will interact with customers daily, ensuring their inquiries are addressed and issues are resolved promptly. You will assist in maintaining high service standards and work closely with your team to streamline processes and improve the overall customer experience.
Key Responsibilities:
- Engage with customers to address inquiries and resolve issues.
- Assist in maintaining high service standards.
- Collaborate with team members to enhance customer satisfaction.
- Streamline processes to ensure a positive experience for clients.
- Document customer interactions and feedback.
- Support the team in various administrative tasks.
- Participate in training sessions to improve service skills.
Job Requirements
Bachelor’s or master’s degree in a related area (Communication, Foreign Languages, etc.)
Fluent in Italian and English
Strong team player with good communication skills
Comfortable with Microsoft Office (Excel in particular)
Good problem-solving attitude and attention to detail
Curious, proactive, and eager to learn in a fast-paced environment
Quick Info
Company
Electrolux Home Appliances Sdn. Bhd. (Global Shared Service Center)
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Customer Engagement
Problem Solving
Communication
Team Collaboration
Microsoft Excel
Attention To Detail
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