Customer Service (Online Sales) – Agro Tech Asia Sdn Bhd

The Customer Service (Online Sales) is responsible for being the first point of contact for customers. This role plays a crucial part in ensuring efficient handling of customer inquiries and maintaining high levels of customer satisfaction.

As a Customer Service representative for Agro Tech Asia Sdn Bhd, you will engage with customers through various channels including chat, WhatsApp, email, and phone. Your day-to-day work will involve addressing inquiries, providing accurate information, and resolving issues to enhance the customer experience.

Key Responsibilities:

• Address customer inquiries through multiple communication channels.
• Provide accurate information regarding products and services.
• Resolve customer issues efficiently and effectively.
• Maintain a positive and professional demeanor in all interactions.
• Manage multiple inquiries simultaneously in a fast-paced environment.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery.