Role Summary
A professional role managing customer orders and inquiries for the Australia region. This position requires working hours aligned with the Australian timezone (5 AM – 3 PM) and proficiency in SAP.
Job Description
As a Customer Service Representative, you will manage the end-to-end customer order cycle, handling inquiries and complaints with professionalism. You will process orders in SAP/AX, coordinate with supply chain and logistics teams to ensure timely delivery, and maintain accurate customer data. This role specifically supports the Australia region, requiring proactive tracking of shipments, managing documentation like COAs and SDS, and identifying process improvements to enhance service quality.
Job Requirements
Bachelor's degree in any discipline.
Minimum 2 years of experience in customer service.
Knowledge of import/export shipping procedures.
Proficient in SAP and Odoo systems.
Willingness to work early shifts (5 AM – 3 PM Malaysia time).
Strong communication and coordination skills.
Detail-oriented with ability to handle documentation and data entry.
Quick Info
Company
—
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
SAP
Odoo
Order Management
Import/Export Shipping
Complaint Handling
Data Integrity
Supply Chain Coordination
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