Role Summary
The Customer Service Representative is responsible for managing the end-to-end customer order cycle. This role supports the Australia region, ensuring timely delivery and maintaining high service quality through effective communication and coordination.
Job Description
In this role, you will handle customer inquiries and complaints with professionalism while processing orders in SAP/AX. You will work closely with supply chain and logistics teams to ensure accurate and timely deliveries.
Key Responsibilities:
- Manage customer inquiries and complaints effectively.
- Process customer orders in SAP/AX system.
- Coordinate with supply chain and logistics teams for timely delivery.
- Maintain accurate customer data and documentation.
- Track shipments proactively and manage related documentation.
- Identify and implement process improvements to enhance service quality.
- Support the Australia region with specific customer service needs.
Job Requirements
Bachelor's degree in any discipline.
Minimum 2 years of experience in customer service.
Knowledge of import/export shipping procedures.
Proficient in SAP and Odoo systems.
Willingness to work early shifts (5 AM – 3 PM Malaysia time).
Strong communication and coordination skills.
Detail-oriented with ability to handle documentation and data entry.
Quick Info
Company
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Location
Selangor
Salary
—
Incentive / Bonus
None specified
Skills Required
7 skills
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Required Skills
Customer Service
SAP
Odoo
Communication
Problem Solving
Attention To Detail
Logistics Coordination
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