Customer Service Representative at Allnex Asia Gbs Sdn. Bhd. - Selangor

The Customer Service Representative is responsible for managing the end-to-end customer order cycle. This role supports the Australia region, ensuring timely delivery and maintaining high service quality through effective communication and coordination.

In this role, you will handle customer inquiries and complaints with professionalism while processing orders in SAP/AX. You will work closely with supply chain and logistics teams to ensure accurate and timely deliveries.

Key Responsibilities:

• Manage customer inquiries and complaints effectively.
• Process customer orders in SAP/AX system.
• Coordinate with supply chain and logistics teams for timely delivery.
• Maintain accurate customer data and documentation.
• Track shipments proactively and manage related documentation.
• Identify and implement process improvements to enhance service quality.
• Support the Australia region with specific customer service needs.