Customer Service – BIT BY BIT
BIT BY BIT
Retail
Role Summary
The Customer Service Executive provides support to users, agents, and partners by handling inquiries and transactions. The role requires attention to detail, trustworthiness, and effective communication to ensure customer satisfaction. The position may involve working in a dynamic, shift-based environment with potential bilingual requirements.
Job Description
The Customer Service Executive is responsible for providing prompt, professional, and efficient support to users, agents, and partners. This role ensures customer satisfaction by responding to inquiries, resolving issues, verifying transactions, and escalating technical or financial cases to relevant departments. The ideal candidate should be detail-oriented, trustworthy, and capable of handling sensitive financial and transaction data with discretion.
Job Requirements
1–3 years of experience in customer service preferred.
Experience in handling payment or transaction systems is an advantage.
Strong communication and interpersonal skills.
Detail-oriented, analytical, and trustworthy with financial data.
Able to multitask in a fast-paced environment.
Willing to work shifts, weekends, or public holidays (if 24/7 support).
Bilingual ability (English, Chinese) preferred.
Quick Info
Company
BIT BY BIT
Location
Selangor
Salary
MYR 5000 - 8000
Skills Required
1 skills
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Required Skills
Customer Service
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