Customer Service – BIT BY BIT
Role Summary
The Customer Service Executive is responsible for providing prompt, professional, and efficient support to users, agents, and partners. This role plays a crucial part in ensuring customer satisfaction and maintaining the integrity of financial transactions.
Job Description
In this role, you will engage with customers daily, addressing their inquiries and resolving issues in a fast-paced environment. You will collaborate with various departments to escalate technical or financial cases as needed.
Key Responsibilities:
- Provide prompt and professional support to users, agents, and partners.
- Respond to customer inquiries and resolve issues efficiently.
- Verify transactions and ensure accuracy in financial data.
- Escalate technical or financial cases to relevant departments.
- Maintain a high level of customer satisfaction through effective communication.
- Handle sensitive financial and transaction data with discretion.
- Multitask effectively in a dynamic work environment.
Job Requirements
1–3 years of experience in customer service preferred.
Experience in handling payment or transaction systems is an advantage.
Strong communication and interpersonal skills.
Detail-oriented, analytical, and trustworthy with financial data.
Bilingual ability (English, Chinese) preferred.
Quick Info
Company
BIT BY BIT
Location
Selangor
Salary
MYR 5000 - 8000
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem Solving
Attention To Detail
Multitasking
Analytical Skills
Interpersonal Skills
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