Internship Customer Service – BIT BY BIT
BIT BY BIT
Retail
Role Summary
The Internship Customer Service role involves providing support to customers by addressing inquiries and handling transactions. The position requires maintaining discretion with sensitive financial data and ensuring effective communication to achieve customer satisfaction. This role may require shift work and collaboration within a team environment.
Job Description
The Internship Customer Service role involves providing prompt, professional, and efficient support to users, agents, and partners. This position ensures customer satisfaction by responding to inquiries, resolving issues, verifying transactions, and escalating technical or financial cases to the relevant departments. The role requires handling sensitive financial and transaction data with discretion and maintaining high standards of customer communication and service quality.
Job Requirements
1 to 3 years of experience in customer service preferred.
Experience in handling payment or transaction systems is an advantage.
Strong communication and interpersonal skills.
Detail-oriented, analytical, and trustworthy with financial data.
Able to multitask in a fast-paced environment.
Willing to work shifts, weekends, or public holidays if required.
Bilingual ability in English and Chinese preferred.
Ability to follow company SOPs and data protection policies.
Capable of maintaining confidential customer data and transaction information.
Willingness to participate in internal audits and compliance reviews.
Ability to maintain accurate logs and prepare reports related to customer interactions and transactions.
Able to escalate failed or suspicious transactions to the compliance or finance team.
Quick Info
Company
BIT BY BIT
Location
Selangor
Salary
MYR 5000 - 8000
Skills Required
1 skills
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Required Skills
Customer Service
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