Internship Customer Service – BIT BY BIT
Role Summary
The Internship Customer Service is responsible for providing prompt and professional support to users, agents, and partners. This role plays a crucial part in ensuring customer satisfaction and maintaining high standards of service quality in a fast-paced environment.
Job Description
In this role, you will engage with customers daily, addressing inquiries and resolving issues while handling sensitive financial data with discretion. You will work closely with various departments to escalate technical or financial cases as needed.
Key Responsibilities:
- Provide prompt and professional support to users, agents, and partners.
- Respond to customer inquiries and resolve issues efficiently.
- Verify transactions and ensure accuracy in customer interactions.
- Escalate technical or financial cases to relevant departments.
- Maintain high standards of customer communication and service quality.
- Handle sensitive financial and transaction data with discretion.
- Participate in internal audits and compliance reviews as required.
Job Requirements
1 to 3 years of experience in customer service preferred.
Experience in handling payment or transaction systems is an advantage.
Bilingual ability in English and Chinese preferred.
Strong communication and interpersonal skills.
Detail-oriented and trustworthy with financial data.
Willingness to work shifts, weekends, or public holidays if required.
Quick Info
Company
BIT BY BIT
Location
Selangor
Salary
MYR 5000 - 8000
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem Solving
Attention To Detail
Multitasking
Analytical Skills
Data Protection
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