Customer Service Specialist (Business Care) – Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Role Summary
The Customer Service Specialist (Business Care) is responsible for providing customer service support within a business care context. This role involves handling customer inquiries and resolving issues to ensure high levels of customer satisfaction.
Job Description
In this role, the Customer Service Specialist will engage with customers daily, addressing their inquiries and providing solutions in a fast-paced environment. The specialist will work collaboratively with team members to enhance the overall customer experience.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally.
- Resolve customer issues effectively to ensure satisfaction.
- Collaborate with team members to improve service delivery.
- Maintain accurate records of customer interactions.
- Provide feedback to management on customer trends and issues.
- Assist in developing customer service policies and procedures.
- Participate in training sessions to enhance service skills.
Job Requirements
Bachelor's degree in a relevant field.
Previous experience in customer service is preferred.
Proficiency in English; knowledge of additional languages is a plus.
Strong problem-solving abilities.
Excellent organizational skills.
Quick Info
Company
Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Effective Communication
Team Collaboration
Customer Service Principles
Problem-Solving
Attention To Detail
Organizational Skills
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