Customer Service Specialist (Business Care) at Black & Decker Asia Pacific (Malaysia) Sdn. Bhd. - Kuala Lumpur

The Customer Service Specialist (Business Care) is responsible for providing customer service support within a business care context. This role involves handling customer inquiries and resolving issues to ensure high levels of customer satisfaction.

In this role, the Customer Service Specialist will engage with customers daily, addressing their inquiries and providing solutions in a fast-paced environment. The specialist will work collaboratively with team members to enhance the overall customer experience.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Resolve customer issues effectively to ensure satisfaction.
• Collaborate with team members to improve service delivery.
• Maintain accurate records of customer interactions.
• Provide feedback to management on customer trends and issues.
• Assist in developing customer service policies and procedures.
• Participate in training sessions to enhance service skills.