Customer Success Executive (HK) (Cantonese Speaker) at Info-Tech Systems Integrators - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Customer Success Executive (HK) is responsible for ensuring optimal platform adoption and customer satisfaction. This role involves strategic outreach, data analysis, and acting as the voice of the customer within a dynamic team environment.
Job Description
In this position, you will conduct regular check-ins with customers, utilizing internal analytics to monitor usage data and track milestones. You will also resolve customer complaints and collaborate with internal resources to enhance the customer experience.
Key Responsibilities:
- Conduct strategic outreach and check-ins with customers based on usage data.
- Identify potential at-risk customers and implement targeted success plans.
- Resolve customer complaints and coordinate internal resources effectively.
- Act as the voice of the customer to ensure their needs are met.
- Collect and synthesize customer feedback into actionable product improvements.
- Contribute to the development and maintenance of customer resources.
- Perform other duties as assigned.
Job Requirements
Candidate must possess at least a Diploma or Degree in any related field.
Minimum 2 years of proven experience in a Customer Success, Customer Experience, or Account Management role, preferably in a SaaS environment.
Fluency (verbal and written) in both Cantonese & English.
Exceptional empathy and communication skills.
Strong proficiency in using Microsoft Excel or Google Sheets.
Strong critical thinking and problem-solving skills.
Fast learner and able to adapt to a steep learning curve.
Customer Success Executive (HK) (Cantonese Speaker) - Frequently Asked Questions
What is the salary for a Customer Success Executive (HK) (Cantonese Speaker) at Info-Tech Systems Integrators in Kuala Lumpur?
Info-Tech Systems Integrators lists this Customer Success Executive (HK) (Cantonese Speaker) role at RM3,500–RM4,000 per month.
Where is this Customer Success Executive (HK) (Cantonese Speaker) job located?
This Customer Success Executive (HK) (Cantonese Speaker) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Success Executive (HK) (Cantonese Speaker) role?
Info-Tech Systems Integrators is looking for Candidate must possess at least a Diploma or Degree in any related field.; Minimum 2 years of proven experience in a Customer Success, Customer Experience, or Account Management role, preferably in a SaaS environment.; Fluency (verbal and written) in both Cantonese & English..
How do I apply for this Customer Success Executive (HK) (Cantonese Speaker) job at Info-Tech Systems Integrators?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Info-Tech Systems Integrators
Location
Kuala Lumpur
Salary
MYR 3500 - 4000
Skills Required
7 skills
Required Skills
Customer Success Executive (HK) (Cantonese Speaker) Salary at Info-Tech Systems Integrators
Info-Tech Systems Integrators lists this Customer Success Executive (HK) (Cantonese Speaker) role at RM3,500–RM4,000 per month.
How to Apply for Similar Customer Success Executive (HK) (Cantonese Speaker) Roles
- This job is no longer accepting applications.
- Open the "See open jobs" link above for similar roles that are hiring now.
- Create a free SuperJobs profile once and reuse it for every application. There is no agency fee.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
More Jobs at Info-Tech Systems Integrators
Other roles currently open at Info-Tech Systems Integrators.
Explore More Job Opportunities
Discover jobs by industry and location.
Explore by Industry
Browse opportunities across industries
Similar Roles
Browse open vacancies for related job titles across Malaysia.
Career Resources
Salary benchmarks, application advice and employment rights for this field.
