Customer Success Mgmt Specialist – Accenture Malaysia
Role Summary
This role involves managing customer engagement to help clients succeed with Microsoft cloud solutions. The specialist guides customers to optimize their usage and drive growth by collaborating with technical teams and leveraging best practices to align solutions with customer needs.
Job Description
The Customer Success Management Specialist plays a crucial role in leading and managing customer engagement to achieve revenue and consumption targets. This role involves leveraging best practices to guide customer strategy and drive growth by cultivating customer affinity with Microsoft programs and solutions. The specialist provides feedback on customer development needs and conducts analyses to align customer usage with needs, driving greater consumption and optimizing customer outcomes.
Job Requirements
Strong communication skills in English.
Ability to manage customer relationships and engagement.
Understanding of cloud consumption and customer usage analysis.
Ability to collaborate with technical and non-technical stakeholders.
Knowledge of cloud solutions, especially Microsoft Azure.
Capacity to develop modernization roadmaps and architect solutions based on business and IT needs.
Ability to conduct architectural design sessions to align technical solutions with customer goals.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Engagement
Revenue Growth
Customer Strategy
Data Analysis
Cloud Consumption Management
Technical Architecture
Solution Design
Collaboration
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