Customer Success Mgmt Specialist – Accenture Malaysia
Role Summary
The Customer Success Management Specialist - Korean speaking is responsible for leading and managing customer engagement to achieve revenue and consumption targets. This role plays a crucial part in guiding customer strategy and fostering growth through Microsoft solutions.
Job Description
In this role, you will engage with customers daily to analyze their usage and provide insights that drive increased consumption of cloud and support services. You will collaborate with various stakeholders to develop tailored cloud solutions on Azure.
Key Responsibilities:
- Lead and manage customer engagements to meet revenue targets.
- Analyze customer usage and provide actionable feedback on needs and blockers.
- Drive increased consumption of cloud and support services.
- Apply technical knowledge to create modernization roadmaps.
- Architect solutions and run design sessions with customers.
- Collaborate with internal teams and external stakeholders to develop cloud solutions.
- Foster customer affinity with Microsoft solutions through best practices.
Job Requirements
Strong communication skills in Korean and English.
Ability to lead and manage customer engagements.
Knowledge of Microsoft programs and cloud solutions.
Analytical skills to evaluate customer usage and needs.
Technical understanding to architect and implement IT solutions.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
—
Skills Required
7 skills
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Required Skills
Customer Engagement
Cloud Solutions
Analytical Skills
Technical Architecture
Problem Solving
Collaboration
Communication
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