Customer Success Mgmt Specialist (Mandarin Speaker) – Accenture Malaysia
Role Summary
The Customer Success Management Specialist (Mandarin Speaker) is responsible for leading and managing customer engagement to achieve revenue and consumption targets. This role plays a crucial part in guiding customer strategy and fostering affinity with Microsoft programs and solutions to drive impact and future growth.
Job Description
In this role, you will engage with customers daily, analyzing their usage and needs to enhance their experience with cloud services. You will collaborate with various stakeholders to architect solutions that align with business and IT requirements.
Key Responsibilities:
- Lead customer engagement initiatives to achieve revenue targets.
- Analyze customer usage data to identify growth opportunities.
- Develop modernization roadmaps based on customer needs.
- Architect cloud solutions aligned with business objectives.
- Collaborate with Cloud Solution Architects to design effective solutions.
- Optimize customer consumption of cloud and support services.
- Foster strong relationships with customers to enhance satisfaction.
Job Requirements
Bachelor's degree in a relevant field.
Experience in customer success or account management.
Proficiency in Mandarin.
Knowledge of cloud services, particularly Azure.
Strong analytical skills to assess customer needs.
Excellent communication and collaboration skills.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
—
Skills Required
6 skills
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Required Skills
Customer Engagement
Data Analysis
Cloud Services
Solution Architecture
Communication
Relationship Management
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