Customer Success Mgmt Specialist (Mandarin Speaker) – Accenture Malaysia
Accenture Malaysia
Technology-Software
Role Summary
The Customer Success Management Specialist (Mandarin Speaker) is responsible for managing customer engagement to achieve revenue and consumption targets. The role involves analyzing customer needs and usage, guiding customer strategy, and collaborating with technical teams to develop and deploy cloud solutions on Azure.
Job Description
The Customer Success Management Specialist (Mandarin Speaker) is responsible for leading and managing customer engagement to consistently achieve revenue and consumption targets. The role involves guiding customer strategy and fostering customer affinity with Microsoft programs and solutions to drive impact and future growth. The specialist analyzes customer usage versus needs to drive greater consumption of cloud and support services, leveraging insights to offer recommendations and optimize customer consumption. The position requires applying technical knowledge to create modernization roadmaps, architect solutions aligned with business and IT needs, and orchestrate necessary resources to ensure successful deployment of new projects. Collaboration with other Cloud Solution Architects and stakeholders is key to develop cloud solutions on Azure.
Job Requirements
Ability to engage and manage customer relationships effectively.
Experience in analyzing customer usage and needs to drive business growth.
Knowledge of cloud services, particularly Azure, and technical solution architecture.
Strong communication skills to collaborate with stakeholders and teams.
Capacity to align technical solutions with customer business goals.
Skills in planning and orchestrating resources for solution deployment.
Mandarin language proficiency.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Success Management
Customer Engagement
Cloud Computing
Azure
Solution Architecture
Technical Analysis
Project Planning
Communication Skills
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