Customer Support Agent (Online) – Agro Tech Asia Sdn Bhd
Role Summary
The Customer Support Agent is responsible for providing exceptional support to customers through various communication channels. This role is vital in ensuring customer satisfaction and loyalty by addressing inquiries and resolving issues promptly and professionally.
Job Description
As a Customer Support Agent at Agro Tech Asia Sdn Bhd, you will engage with customers daily, utilizing chat, WhatsApp, email, and phone to address their inquiries. You will work in a dynamic environment where your communication skills and product knowledge will be essential in delivering effective support.
Key Responsibilities:
- Respond to customer inquiries through multiple channels.
- Resolve customer issues efficiently and effectively.
- Maintain expected response times for all interactions.
- Provide accurate information about products and services.
- Document customer interactions and feedback.
- Collaborate with team members to improve service quality.
- Stay updated on product knowledge and support tools.
Job Requirements
Minimum SPM / Diploma in any field
Strong communication skills in English and Malay
Familiarity with customer support tools and platforms
Ability to work in a fast-paced environment
Good problem-solving skills
Basic computer skills and proficiency in Microsoft Office
Willingness to learn and adapt to new technologies
Quick Info
Company
Agro Tech Asia Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 2000 - 3300
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Adaptability
Microsoft Office
Active Listening
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances