Digital Data Reviewer – Accenture Malaysia
Accenture Malaysia
Technology-Software
Role Summary
The role involves reviewing and moderating online content in Vietnamese to ensure safety and compliance with client guidelines. It includes analyzing various types of user-generated content, investigating and resolving content issues, and adhering to evolving policies while participating in training and process improvements.
Job Description
The Digital Data Reviewer - Vietnamese Support (Trust & Safety) role involves analyzing and reviewing user profiles, audio, videos, and text-based content to ensure safety and compliance with client guidelines. This position requires investigating, escalating, and resolving content issues while adhering to changing policies and participating in continuous training and process improvement initiatives.
Job Requirements
Strong resilience and coping skills to handle potentially objectionable and sensitive content.
Ability to review, classify, and remove content according to client guidelines using specific tools and channels.
Willingness to stay updated on changing client policies and guidelines.
Capability to investigate, resolve, and communicate complex content issues within the Trust and Safety team.
Active participation in well-being support programs tailored for Trust & Safety roles.
Engagement in conversations around socially sensitive topics to help keep online communities safe.
Participation in continuous training programs and workgroup discussions to enhance role performance.
Advocacy skills to represent and support the user community effectively.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Content Moderation
Trust And Safety
Policy Compliance
Content Review
Investigation And Resolution
Communication
Resilience
Training And Development
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