E – Agro Tech Asia Sdn Bhd
Role Summary
The E-commerce Customer Representative is responsible for being the first point of contact for customers. This role is essential in ensuring customer satisfaction through effective communication and support across various channels.
Job Description
As an E-commerce Customer Representative, you will engage with customers daily, addressing their inquiries through chat, WhatsApp, email, and phone. You will play a vital role in enhancing the customer experience by providing timely and accurate responses while assisting them with our e-commerce platform.
Key Responsibilities:
- Address customer inquiries through multiple communication channels.
- Assist customers in navigating the e-commerce platform.
- Provide timely and accurate responses to customer questions.
- Resolve issues related to customer orders efficiently.
- Manage multiple inquiries simultaneously while maintaining professionalism.
- Enhance customer satisfaction through effective communication.
- Collaborate with team members to improve service delivery.
Job Requirements
Minimum SPM / Diploma in any field.
Strong communication skills in English and Malay.
Customer service experience is an advantage.
Familiarity with e-commerce platforms.
Problem-solving skills.
Team player with a positive attitude.
Quick Info
Company
Agro Tech Asia Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 2000 - 3300
Skills Required
6 skills
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Required Skills
Communication
Customer Service
Problem Solving
Multitasking
E-Commerce Knowledge
Team Collaboration
Application Tips
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