Engineer III, Customer Service – Fuji Xerox Malaysia Sdn Bhd

The Engineer III, Customer Service is responsible for providing timely and effective technical support for end-users. This role plays a crucial part in ensuring smooth operations by addressing hardware, software, and connectivity issues in a professional manner.

In this role, you will engage in day-to-day technical support activities, working closely with end-users to resolve their issues efficiently. You will be part of a collaborative environment, interacting with the ICT team to tackle complex challenges.

Key Responsibilities:

• Provide technical support for hardware, software, and connectivity issues.
• Install, configure, and upgrade desktop computers, laptops, and peripheral devices.
• Deploy devices to new joiners and collect devices from resigned staff.
• Perform routine maintenance, system updates, and security patches on end-user devices.
• Assist employees with software installations, updates, and application support.
• Maintain accurate records of IT assets and service activities.
• Educate users on best practices for hardware and software use.
• Collaborate with ICT team members to escalate and resolve complex technical issues.
• Ensure compliance with ISMS policies and data security protocols.
• Communicate professionally with users throughout issue resolution.