Executive, Fulfilment (Key Account Management) at Ninja Van - Selangor

The Executive, Fulfilment (Key Account Management) is responsible for managing relationships with existing clients during the onboarding and training process. This role plays a crucial part in ensuring customer satisfaction and retention in a fast-paced logistics and e-commerce environment.

In this role, you will oversee day-to-day operations, manage client inquiries, and provide technical support. You will collaborate with internal teams to enhance service delivery and client engagement.

Key Responsibilities:

• Manage client onboarding and training processes.
• Handle day-to-day operations and client inquiries.
• Coordinate with internal stakeholders to improve customer retention.
• Prepare professional presentations for client meetings.
• Assist in contract negotiations with clients.
• Provide technical support for system-related inquiries.
• Ensure high service standards for 3PL logistics and e-commerce accounts.