Role Summary
The Executive, Fulfilment (Key Account Management) is responsible for managing relationships with existing clients during the onboarding and training process. This role plays a crucial part in ensuring customer satisfaction and retention in a fast-paced logistics and e-commerce environment.
Job Description
In this role, you will oversee day-to-day operations, manage client inquiries, and provide technical support. You will collaborate with internal teams to enhance service delivery and client engagement.
Key Responsibilities:
- Manage client onboarding and training processes.
- Handle day-to-day operations and client inquiries.
- Coordinate with internal stakeholders to improve customer retention.
- Prepare professional presentations for client meetings.
- Assist in contract negotiations with clients.
- Provide technical support for system-related inquiries.
- Ensure high service standards for 3PL logistics and e-commerce accounts.
Job Requirements
At least a Diploma or Degree in any field.
Minimum 1 year of experience in sales, account management, or logistics operations.
Experience in 3PL logistics, specifically in fulfillment and warehousing.
Professional fluency in English and Bahasa Melayu; Mandarin is an advantage.
Strong business acumen with the ability to multitask and prioritize tasks.
Quick Info
Company
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Location
Selangor
Salary
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Incentive / Bonus
Performance-based incentives as per company policy.
Skills Required
7 skills
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Required Skills
Client Management
Technical Support
Presentation Skills
Contract Negotiation
Collaboration
Multitasking
Problem Solving
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