Genesys Consultant – Accenture Malaysia
Role Summary
The Genesys Consultant - S&C GN Song Service is responsible for delivering and implementing Genesys Cloud contact center solutions. This role involves engaging with clients to understand their challenges and developing strategic transformation roadmaps to enhance business performance across various functions.
Job Description
In this role, you will work as an analyst or consultant in a dynamic environment, collaborating with clients to address market and customer challenges. Your day-to-day activities will include creating business cases and supporting partner activities.
Key Responsibilities:
- Engage with clients to understand their business needs and challenges.
- Develop and implement Genesys Cloud contact center solutions.
- Create business cases to support strategic transformation initiatives.
- Conduct assessments of customer service operations across various channels.
- Support partner activities and develop business requirements.
- Enhance business performance across sales, service, and marketing functions.
- Collaborate with leadership to align solutions with business objectives.
Job Requirements
Experience in Customer Service Operations, particularly in Contact Center channels.
Proven experience with multichannel self-service, IVR, and Omni-Channel Orchestration Routing on the Genesys Cloud platform.
In-depth knowledge of Customer Service Operations using tools like Genesys Cloud Architect.
Familiarity with on-premises, on-cloud, and hybrid cloud environments.
Experience in Genesys Cloud administration and application components.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Genesys Cloud
Customer Service Operations
Business Analysis
Strategic Planning
Technical Assessment
Communication
Problem Solving
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