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Internship – Phoenix Signature Kitchen

Phoenix Signature Kitchen
Kuala Lumpur
MYR 500 - 1500

Role Summary

The Internship - Customer Experience & Operations is responsible for enhancing customer satisfaction and supporting operational efficiency. This role involves engaging with customers and managing various operational tasks in a dynamic work environment.

Job Description

As a Customer Experience & Operations Intern, you will assist customers, manage orders, and support day-to-day operational activities. The role involves handling customer inquiries through various channels, coordinating orders and deliveries, maintaining records, supporting administrative tasks, engaging in community activities, and providing feedback to enhance customer experience and processes.

Key Responsibilities:

  • Assist customers with inquiries and provide timely responses.
  • Manage and coordinate customer orders and deliveries.
  • Maintain accurate records of customer interactions and transactions.
  • Support administrative tasks to ensure smooth operations.
  • Engage in community activities to promote brand awareness.
  • Provide feedback to improve customer experience and operational processes.
  • Collaborate with team members to enhance service delivery.

Job Requirements

Strong communication skills in English and Mandarin.

Warm, patient, and people-oriented personality.

Organized and responsible with task management abilities.

Tech-friendly and familiar with WhatsApp Web and Google Sheets.

Passion for women’s wellness, motherhood, health, or community work.

Quick Info

Company

Phoenix Signature Kitchen

Location

Kuala Lumpur

Salary

MYR 500 - 1500

Skills Required

7 skills

Click to submit your application

Required Skills

1

Customer Service

2

Communication

3

Order Management

4

Record Keeping

5

Administrative Support

6

Community Engagement

7

Feedback Analysis

Application Tips

  • Ensure your resume highlights relevant skills and experience
  • Tailor your application to match the role requirements
  • Double-check all information before submitting
  • Submit your application as soon as possible to increase your chances