Internship - Customer Experience & Operations at Phoenix Signature Kitchen - Kuala Lumpur

The Internship - Customer Experience & Operations is responsible for enhancing customer satisfaction and supporting operational efficiency. This role involves engaging with customers and managing various operational tasks in a dynamic work environment.

As a Customer Experience & Operations Intern, you will assist customers, manage orders, and support day-to-day operational activities. The role involves handling customer inquiries through various channels, coordinating orders and deliveries, maintaining records, supporting administrative tasks, engaging in community activities, and providing feedback to enhance customer experience and processes.

Key Responsibilities:

• Assist customers with inquiries and provide timely responses.
• Manage and coordinate customer orders and deliveries.
• Maintain accurate records of customer interactions and transactions.
• Support administrative tasks to ensure smooth operations.
• Engage in community activities to promote brand awareness.
• Provide feedback to improve customer experience and operational processes.
• Collaborate with team members to enhance service delivery.