Internship Customer Service Intern at SG Global Support Services Sdn. Bhd. - Kuala Lumpur

The Internship Customer Service Intern is responsible for providing exceptional service to customers through various communication channels. This role involves managing inquiries and issues while ensuring a professional and courteous interaction with clients.

The Customer Service Intern will engage in daily tasks that include managing inbound and outbound calls, assisting customers, and maintaining accurate records. The intern will work in a dynamic environment that emphasizes effective communication and customer satisfaction.

Key Responsibilities:

• Manage inbound and outbound calls to assist customers.
• Provide timely and accurate responses to customer inquiries.
• Maintain accurate customer records and documentation.
• Follow up on customer issues to ensure resolution.
• Communicate effectively through calls and emails.
• Handle customer complaints with professionalism.
• Collaborate with team members to improve service delivery.