Internship ERP Helpdesk Support Engineer (Mandarin Speaker) – SIMPLEXITY TECH (MALAYSIA) SDN. BHD.
Role Summary
The Internship ERP Helpdesk Support Engineer is responsible for providing remote assistance for the client's internal ERP system. This role involves diagnosing and resolving issues while ensuring effective communication with users and maintaining high standards of customer service.
Job Description
As an ERP Helpdesk Support Engineer intern, you will engage in daily interactions with users to troubleshoot and resolve issues related to the ERP system. You will work in a dynamic environment, collaborating with technical teams and managing multiple support cases effectively.
Key Responsibilities:
- Provide remote assistance for the ERP system.
- Diagnose and resolve user issues through logical analysis.
- Communicate effectively with users via email and Microsoft Teams.
- Review ticket histories to identify patterns and recurring issues.
- Escalate complex problems to technical teams as necessary.
- Document all issues and resolutions accurately.
- Manage multiple support cases simultaneously while delivering professional customer service.
Job Requirements
Proficiency in Mandarin.
Strong analytical and troubleshooting skills.
Excellent written and verbal communication skills.
Experience with ticketing systems.
Customer service-oriented mindset.
Familiarity with ERP systems is a plus.
Willingness to work in shifts.
Quick Info
Company
SIMPLEXITY TECH (MALAYSIA) SDN. BHD.
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Analytical Thinking
Troubleshooting
Communication
Customer Service
Time Management
Team Collaboration
ERP Systems Knowledge
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