Internship Helpdesk at Rentwise - Selangor

The Internship Helpdesk is responsible for providing first-level IT support to end users. This role involves assisting the Helpdesk team in troubleshooting and resolving technical issues, ensuring smooth IT operations within the organization.

The intern will engage in day-to-day activities that involve direct interaction with end users, providing essential IT support in a dynamic work environment. The role requires effective communication and problem-solving skills to address various technical challenges.

Key Responsibilities:

• Assist the Helpdesk team in providing first-level IT support.
• Document support requests and maintain accurate records.
• Perform basic troubleshooting tasks for hardware and software issues.
• Provide remote support to end users as needed.
• Escalate complex issues to senior team members.
• Communicate technical information clearly to users.
• Participate in team meetings and contribute to process improvements.