Internship Helpdesk – Rentwise
Role Summary
The Internship Helpdesk is responsible for providing first-level IT support to end users. This role involves assisting the Helpdesk team in troubleshooting and resolving technical issues, ensuring smooth IT operations within the organization.
Job Description
The intern will engage in day-to-day activities that involve direct interaction with end users, providing essential IT support in a dynamic work environment. The role requires effective communication and problem-solving skills to address various technical challenges.
Key Responsibilities:
- Assist the Helpdesk team in providing first-level IT support.
- Document support requests and maintain accurate records.
- Perform basic troubleshooting tasks for hardware and software issues.
- Provide remote support to end users as needed.
- Escalate complex issues to senior team members.
- Communicate technical information clearly to users.
- Participate in team meetings and contribute to process improvements.
Job Requirements
Candidate must be currently pursuing or recently completed a Diploma or Degree in Information Technology or Computer Science or a related field.
Basic understanding of hardware troubleshooting and desktop support.
Good communication skills in English.
Eager to learn and proactive in a team environment.
ITIL V3 Foundation or CompTIA A+ certification is a plus.
Quick Info
Company
Rentwise
Location
Selangor
Salary
MYR 1000
Skills Required
7 skills
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Required Skills
IT Support
Troubleshooting
Communication
Documentation
Team Collaboration
Customer Service
Technical Support
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