Manager - Guest Services I at Marriott International
Role Summary
The Manager of Guest Services I is responsible for leading the guest services team and ensuring an exceptional experience for all guests. This role requires strong leadership skills and a commitment to customer satisfaction.
Job Description
As the Manager of Guest Services I at Marriott International, you will oversee the daily operations of the guest services department, ensuring that all guests receive exceptional service throughout their stay. You will be responsible for managing the front desk team, resolving guest complaints, and maintaining high standards of customer satisfaction.
In this role, you will collaborate with various departments to enhance the guest experience and implement service initiatives. Your leadership will be crucial in training staff and fostering a positive work environment, ensuring that the team is motivated and equipped to meet guests' needs effectively.
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Job Requirements
Bachelor's degree in Hospitality Management or related field
Minimum 2 years of experience in a hotel or hospitality environment
Strong leadership and interpersonal skills
Excellent communication skills in English
Ability to handle guest complaints and resolve issues effectively
Proficient in hotel management software and Microsoft Office Suite
Manager - Guest Services I - Frequently Asked Questions
What is the salary for a Manager - Guest Services I at Marriott International?
Marriott International has not disclosed the salary for this role. Manager - Guest Services I positions typically pay RM1,700–RM5,500 per month, based on the 98 comparable vacancies currently listed on SuperJobs.
Where is this Manager - Guest Services I job located?
This Manager - Guest Services I position is based in Malaysia. This role is fully on-site.
What qualifications do I need for this Manager - Guest Services I role?
Marriott International is looking for Bachelor's degree in Hospitality Management or related field; Minimum 2 years of experience in a hotel or hospitality environment; Strong leadership and interpersonal skills.
How do I apply for this Manager - Guest Services I job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-10-28.
Quick Info
Company
Marriott International
Location
Not specified
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Manager - Guest Services I Salary at Marriott International
Marriott International has not disclosed the salary for this role. Manager - Guest Services I positions typically pay RM1,700–RM5,500 per month, based on the 98 comparable vacancies currently listed on SuperJobs.
How to Apply for This Manager - Guest Services I Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Marriott International asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-10-28, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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