Network Support Analyst – Transaction Network Services
Role Summary
The role involves troubleshooting network issues, managing customer incidents, and collaborating with the Technical Support Team to ensure network reliability and effective communication.
Job Description
As an IP NOC Technician, you will be responsible for managing incoming customer calls, documenting and resolving network incidents, and ensuring effective communication throughout the ticket lifecycle. You will work closely with the Technical Support Team to troubleshoot issues and proactively monitor the TNS network to prevent incidents.
Job Requirements
3-5 years’ experience in operations support environment
3-5 years’ experience with troubleshooting circuits
Direct experience configuring and troubleshooting Cisco routers and switches
Cisco IOS experience and familiarity with TAC case management
Experience with MPLS
Quick Info
Company
Transaction Network Services
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Network Troubleshooting
Cisco Routers
Cisco IOS
MPLS
Incident Management
Customer Support
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