Network Support Analyst – Transaction Network Services
Role Summary
The Network Support Analyst-4 is responsible for managing network incidents and ensuring effective communication throughout the ticket lifecycle. This role involves close collaboration with the Technical Support Team to troubleshoot issues and proactively monitor the TNS network.
Job Description
As an IP NOC Technician, you will handle incoming customer calls, document and resolve network incidents, and maintain effective communication throughout the ticket lifecycle. You will work in a dynamic environment, closely collaborating with the Technical Support Team to ensure network reliability and performance.
Key Responsibilities:
- Manage incoming customer calls and document network incidents.
- Resolve network incidents efficiently and effectively.
- Communicate with customers throughout the ticket lifecycle.
- Collaborate with the Technical Support Team to troubleshoot network issues.
- Proactively monitor the TNS network to prevent incidents.
- Configure and troubleshoot Cisco routers and switches.
- Maintain documentation of network configurations and incidents.
Job Requirements
3-5 years’ experience in operations support environment.
3-5 years’ experience with troubleshooting circuits.
Direct experience configuring and troubleshooting Cisco routers and switches.
Cisco IOS experience and familiarity with TAC case management.
Experience with MPLS.
Quick Info
Company
Transaction Network Services
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Network Troubleshooting
Customer Communication
Cisco Configuration
Incident Management
Proactive Monitoring
Technical Support
Documentation
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