Online Customer Service Representative – BAE Capital Sdn. Bhd.
Role Summary
The Online Customer Service Representative is responsible for guiding and assisting customers through their diamond journey. This role involves engaging with customers across various platforms to ensure a seamless experience from presales to after-sales support.
Job Description
As an Online Customer Service Representative, you will interact with customers daily via chat, email, and messaging platforms, providing them with the necessary support throughout their purchasing journey. You will play a crucial role in enhancing customer satisfaction and building trust through effective communication and assistance.
Key Responsibilities:
- Guide customers through their diamond journey via chat, email, and messaging platforms.
- Provide presales support by answering queries and sharing designs.
- Book showroom appointments for interested customers.
- Engage with customers ready to transact online and assist with order placements.
- Ensure smooth communication across various platforms.
- Respond to after-sales requests for resizing and servicing.
- Step in to assist when sales consultants are unavailable.
Job Requirements
Strong written communication skills, warm and clear.
Proactive and attentive to customer cues.
Problem-solving skills, especially in customization.
Passionate about fine jewelry or eager to learn.
Team player supporting customers and consultants.
Experience with chat, email, and messaging platforms.
Quick Info
Company
BAE Capital Sdn. Bhd.
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Attention To Detail
Team Collaboration
Adaptability
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances