Online Customer Service Representative at BAE Capital Sdn. Bhd. - Kuala Lumpur
Role Summary
The Online Customer Service Representative is responsible for guiding and assisting customers through their diamond journey. This role involves engaging with customers across various platforms to ensure a seamless experience from presales to after-sales support.
Job Description
As an Online Customer Service Representative, you will interact with customers daily via chat, email, and messaging platforms, providing them with the necessary support throughout their purchasing journey. You will play a crucial role in enhancing customer satisfaction and building trust through effective communication and assistance.
Key Responsibilities:
- Guide customers through their diamond journey via chat, email, and messaging platforms.
- Provide presales support by answering queries and sharing designs.
- Book showroom appointments for interested customers.
- Engage with customers ready to transact online and assist with order placements.
- Ensure smooth communication across various platforms.
- Respond to after-sales requests for resizing and servicing.
- Step in to assist when sales consultants are unavailable.
Job Requirements
Strong written communication skills, warm and clear.
Proactive and attentive to customer cues.
Problem-solving skills, especially in customization.
Passionate about fine jewelry or eager to learn.
Team player supporting customers and consultants.
Experience with chat, email, and messaging platforms.
Quick Info
Company
BAE Capital Sdn. Bhd.
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Attention To Detail
Team Collaboration
Adaptability
Online Customer Service Representative Salary at BAE Capital Sdn. Bhd.
BAE Capital Sdn. Bhd. has not disclosed the salary for this role. Online Customer Service Representative positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for This Online Customer Service Representative Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions BAE Capital Sdn. Bhd. asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-22, so apply early.
Online Customer Service Representative - Frequently Asked Questions
What is the salary for a Online Customer Service Representative at BAE Capital Sdn. Bhd. in Kuala Lumpur?
BAE Capital Sdn. Bhd. has not disclosed the salary for this role. Online Customer Service Representative positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Online Customer Service Representative job located?
This Online Customer Service Representative position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Online Customer Service Representative role?
BAE Capital Sdn. Bhd. is looking for Strong written communication skills, warm and clear.; Proactive and attentive to customer cues.; Problem-solving skills, especially in customization..
How do I apply for this Online Customer Service Representative job at BAE Capital Sdn. Bhd.?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-22.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
Similar Roles
Browse every open vacancy for these job titles across Malaysia.
Online Customer Service Representative jobs in Kuala Lumpur
Browse the wider market this role sits in — by sector, by state, and both together.