Online Customer Support Specialist at Famoushub (M) Sdn Bhd - Selangor

The Online Customer Support Specialist is responsible for providing excellent customer support through various channels such as phone, email, and live chat. This role plays a crucial part in enhancing customer experience by ensuring timely and accurate assistance to inquiries and complaints related to e-commerce orders.

As an Online Customer Support Specialist, you will engage with customers daily, addressing their needs and concerns in a fast-paced environment. You will be instrumental in building strong relationships with customers and ensuring their satisfaction with our services.

Key Responsibilities:

• Handle customer inquiries and complaints efficiently.
• Provide accurate information regarding e-commerce orders.
• Assist customers through phone, email, and live chat.
• Resolve issues promptly to enhance customer satisfaction.
• Build and maintain positive relationships with customers.
• Collaborate with team members to improve service delivery.
• Identify areas for process improvement in customer support.