Online Customer Support Specialist at Famoushub (M) Sdn Bhd - Selangor
Role Summary
The Online Customer Support Specialist is responsible for providing excellent customer support through various channels such as phone, email, and live chat. This role plays a crucial part in enhancing customer experience by ensuring timely and accurate assistance to inquiries and complaints related to e-commerce orders.
Job Description
As an Online Customer Support Specialist, you will engage with customers daily, addressing their needs and concerns in a fast-paced environment. You will be instrumental in building strong relationships with customers and ensuring their satisfaction with our services.
Key Responsibilities:
- Handle customer inquiries and complaints efficiently.
- Provide accurate information regarding e-commerce orders.
- Assist customers through phone, email, and live chat.
- Resolve issues promptly to enhance customer satisfaction.
- Build and maintain positive relationships with customers.
- Collaborate with team members to improve service delivery.
- Identify areas for process improvement in customer support.
Job Requirements
Minimum Diploma in any field.
Experience in customer support is an advantage.
Good communication skills in Malay and English.
Ability to work in a fast-paced environment.
Strong problem-solving skills.
Knowledge of e-commerce systems is a plus.
Good interpersonal skills.
Ability to work both independently and as part of a team.
Quick Info
Company
Famoushub (M) Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4500
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
E-Commerce Knowledge
Interpersonal Skills
Team Collaboration
Online Customer Support Specialist Salary at Famoushub (M) Sdn Bhd
Famoushub (M) Sdn Bhd lists this Online Customer Support Specialist role at RM3,000–RM4,500 per month.
How to Apply for This Online Customer Support Specialist Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Famoushub (M) Sdn Bhd asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-16, so apply early.
Online Customer Support Specialist - Frequently Asked Questions
What is the salary for a Online Customer Support Specialist at Famoushub (M) Sdn Bhd in Selangor?
Famoushub (M) Sdn Bhd lists this Online Customer Support Specialist role at RM3,000–RM4,500 per month.
Where is this Online Customer Support Specialist job located?
This Online Customer Support Specialist position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Online Customer Support Specialist role?
Famoushub (M) Sdn Bhd is looking for Minimum Diploma in any field.; Experience in customer support is an advantage.; Good communication skills in Malay and English..
How do I apply for this Online Customer Support Specialist job at Famoushub (M) Sdn Bhd?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-16.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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