Online Customer Support Specialist – Famoushub (M) Sdn Bhd
Role Summary
The Online Customer Support Specialist is responsible for providing excellent customer support through various channels such as phone, email, and live chat. This role plays a crucial part in enhancing customer experience by ensuring timely and accurate assistance to inquiries and complaints related to e-commerce orders.
Job Description
As an Online Customer Support Specialist, you will engage with customers daily, addressing their needs and concerns in a fast-paced environment. You will be instrumental in building strong relationships with customers and ensuring their satisfaction with our services.
Key Responsibilities:
- Handle customer inquiries and complaints efficiently.
- Provide accurate information regarding e-commerce orders.
- Assist customers through phone, email, and live chat.
- Resolve issues promptly to enhance customer satisfaction.
- Build and maintain positive relationships with customers.
- Collaborate with team members to improve service delivery.
- Identify areas for process improvement in customer support.
Job Requirements
Minimum Diploma in any field.
Experience in customer support is an advantage.
Good communication skills in Malay and English.
Ability to work in a fast-paced environment.
Strong problem-solving skills.
Knowledge of e-commerce systems is a plus.
Good interpersonal skills.
Ability to work both independently and as part of a team.
Quick Info
Company
Famoushub (M) Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4500
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
E-Commerce Knowledge
Interpersonal Skills
Team Collaboration
Application Tips
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