Online Sales Support Specialist – Agro Tech Asia Sdn Bhd
Role Summary
The Online Sales Support Specialist will engage with customers through various communication channels, ensuring prompt responses to inquiries and maintaining high satisfaction levels while demonstrating effective problem-solving abilities.
Job Description
As an Online Sales Support Specialist, you will be the first point of contact for customers, addressing their inquiries through various channels such as chat, WhatsApp, email, and phone. Your role is crucial in ensuring timely and effective communication, helping to resolve issues and provide information about products and services. You will maintain a high level of customer satisfaction by responding promptly and accurately, contributing to a positive customer experience. This position requires a proactive approach to problem-solving and a commitment to meeting customer needs.
Job Requirements
Minimum SPM or Diploma in any field
Excellent communication skills in English and Malay
Proficient in using chat, email, and phone communication tools
Ability to handle customer inquiries and complaints effectively
Strong problem-solving skills and attention to detail
Basic knowledge of sales processes and customer service principles
Ability to work independently and as part of a team
Quick Info
Company
Agro Tech Asia Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 2000 - 3300
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Attention To Detail
Sales Processes
Teamwork
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