Online Sales Support Specialist – Agro Tech Asia Sdn Bhd
Role Summary
The Online Sales Support Specialist is responsible for being the first point of contact for customers. This role plays a crucial part in ensuring effective communication and high customer satisfaction through various channels.
Job Description
As an Online Sales Support Specialist, you will engage with customers daily, addressing their inquiries through chat, WhatsApp, email, and phone. You will work in a dynamic environment where timely and effective communication is essential to resolving issues and providing information about products and services.
Key Responsibilities:
- Respond to customer inquiries through multiple communication channels.
- Resolve customer issues promptly and effectively.
- Provide information about products and services to customers.
- Maintain a high level of customer satisfaction.
- Document customer interactions and feedback.
- Collaborate with team members to improve service delivery.
- Assist in identifying areas for process improvement.
Job Requirements
Minimum SPM or Diploma in any field
Excellent communication skills in English and Malay
Proficient in using chat, email, and phone communication tools
Strong problem-solving skills and attention to detail
Basic knowledge of sales processes and customer service principles
Ability to work independently and as part of a team
Quick Info
Company
Agro Tech Asia Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 2000 - 3300
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Attention To Detail
Sales Knowledge
Team Collaboration
Application Tips
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