Role Summary
The Order Management and Fulfillment Specialist is responsible for managing the end-to-end order lifecycle. This role plays a crucial part in ensuring accurate processing and timely delivery within a fast-paced corporate environment.
Job Description
In this position, you will oversee daily operations related to order management, collaborating closely with logistics and warehouse teams to ensure customer satisfaction. You will also monitor inventory levels and communicate updates to customers effectively.
Key Responsibilities:
- Coordinate with logistics and warehouse teams to ensure timely order fulfillment.
- Communicate status updates to customers regarding their orders.
- Monitor inventory levels and resolve discrepancies as they arise.
- Maintain detailed documentation of order processes and communications.
- Identify process improvements to enhance operational efficiency.
- Utilize ERP systems like SAP or Oracle for order management.
- Manage multiple tasks and meet deadlines in a fast-paced environment.
Job Requirements
Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
Proven experience in order management, fulfillment coordination, or customer service.
Proficient in ERP tools such as SAP, Oracle, or other order management systems.
Fluent in Japanese and English to support regional communication and documentation.
Strong organizational and problem-solving skills with high attention to detail.
Quick Info
Company
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Location
Kuala Lumpur
Salary
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Incentive / Bonus
Performance-based annual bonuses and recognition programs.
Skills Required
7 skills
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Required Skills
Order Management
ERP Systems
Logistics Coordination
Customer Communication
Problem Solving
Attention To Detail
Time Management
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