Service Management SME – Accenture Malaysia
Accenture Malaysia
Consulting
Role Summary
The role of Service Management SME involves the design and development of infrastructure observability solutions using platforms like Splunk, Dynatrace, and ElasticSearch. The position requires integrating these tools with existing service management systems, developing automation workflows, and working directly with clients to implement and support observability solutions.
Job Description
The Service Management SME is responsible for designing and developing a robust infrastructure observability solution using platforms such as Splunk, Dynatrace, and ElasticSearch. This role includes integrating observability tools with existing service management and monitoring systems, configuring automation workflows, leveraging AI and machine learning for predictive analytics, and creating dashboards, alerts, and reports to monitor system performance. The SME works closely with clients to assess observability needs, provide strategic recommendations, implement solutions, and offer ongoing support and troubleshooting.
Job Requirements
The candidate should have knowledge of infrastructure observability solutions and platforms.
The candidate should be able to integrate observability tools with service management and monitoring systems.
The candidate should have skills in developing automation workflows for incident response and infrastructure automation.
The candidate should be familiar with configuring AI and machine learning for predictive analytics and anomaly detection.
The candidate should be capable of designing dashboards, alerts, and reports for monitoring system performance.
The candidate should have strong problem-solving skills to diagnose and resolve issues with observability platforms.
The candidate should possess good communication skills to work closely with clients and provide strategic recommendations.
The candidate should be able to provide ongoing support and troubleshooting for deployed observability tools.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
Click to submit your application
Required Skills
Infrastructure Observability
Splunk
Dynatrace
Elasticsearch
Automation Workflows
AI And Machine Learning
Dashboard And Alert Configuration
Problem-Solving
Communication
Troubleshooting
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