Service Representative I – Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Role Summary
The Service Representative I is responsible for providing exceptional customer service and support. This role operates within a collaborative and innovative environment, contributing to the success of major brands and enhancing customer satisfaction.
Job Description
In this role, you will engage with customers and team members daily, ensuring a seamless service experience. You will be part of a large team that values collaboration and innovation, allowing you to share ideas and solutions that positively impact our customers.
Key Responsibilities:
- Assist customers with inquiries and provide solutions to their issues.
- Collaborate with team members to enhance service delivery.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities for process improvements and share with the team.
- Support the implementation of customer service initiatives.
- Participate in team meetings to discuss performance and strategies.
- Provide feedback to management on customer trends and needs.
Job Requirements
High school diploma or equivalent.
Previous experience in customer service is preferred.
Strong verbal and written communication skills.
Ability to work effectively in a team environment.
Willingness to learn and adapt to new challenges.
Quick Info
Company
Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Location
Kuala Lumpur
Salary
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Skills Required
6 skills
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Required Skills
Customer Service
Team Collaboration
Communication
Problem Solving
Organizational Skills
Adaptability
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