Service Representative I - Las Vegas at Black & Decker Asia Pacific (Malaysia) Sdn. Bhd. - Kuala Lumpur

The Service Representative I is responsible for providing exceptional customer service and support. This role operates within a collaborative and innovative environment, contributing to the success of major brands and enhancing customer satisfaction.

In this role, you will engage with customers and team members daily, ensuring a seamless service experience. You will be part of a large team that values collaboration and innovation, allowing you to share ideas and solutions that positively impact our customers.

Key Responsibilities:

• Assist customers with inquiries and provide solutions to their issues.
• Collaborate with team members to enhance service delivery.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and share with the team.
• Support the implementation of customer service initiatives.
• Participate in team meetings to discuss performance and strategies.
• Provide feedback to management on customer trends and needs.