Shop Manager/Supervisor/Crew Leader (Airport Area) at Golden Donuts Sdn Bhd - Selangor

The Shop Manager/Supervisor/Crew Leader is responsible for ensuring the efficient operation of the outlet and achieving sales and cost targets. This role plays a crucial part in managing a team, inventory, and customer relations to enhance overall outlet performance.

In this role, you will oversee the daily operations of the outlet, ensuring that everything runs smoothly while leading a team of crew members. You will be actively involved in managing inventory, executing marketing strategies, and addressing customer feedback to drive continuous improvement.

Key Responsibilities:

• Ensure smooth daily operations of the outlet.
• Manage inventory and stock orders to control costs.
• Lead and coach a team of crew members.
• Execute marketing campaigns effectively.
• Manage customer feedback professionally.
• Provide feedback to Operations Leaders and Management for improvements.
• Meet sales and cost budgets set for the outlet.