Sr Customer Service Representative-Order Management at Black & Decker Asia Pacific (Malaysia) Sdn. Bhd. - Kuala Lumpur

The Senior Customer Service Representative for Order Management is responsible for managing customer service activities related to order processing. This role plays a crucial part in ensuring effective communication and support for order management tasks within the organization.

In this role, you will engage in day-to-day customer service activities, focusing on order processing and management. You will work in a dynamic environment that emphasizes teamwork and effective communication.

Key Responsibilities:

• Manage customer inquiries related to order processing.
• Ensure timely and accurate order entry and processing.
• Communicate effectively with customers regarding order status.
• Collaborate with internal teams to resolve order-related issues.
• Prioritize and manage multiple orders efficiently.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback to improve customer service processes.