Sr Customer Service Representative – Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Role Summary
The Senior Customer Service Representative for Order Management is responsible for managing customer service activities related to order processing. This role plays a crucial part in ensuring effective communication and support for order management tasks within the organization.
Job Description
In this role, you will engage in day-to-day customer service activities, focusing on order processing and management. You will work in a dynamic environment that emphasizes teamwork and effective communication.
Key Responsibilities:
- Manage customer inquiries related to order processing.
- Ensure timely and accurate order entry and processing.
- Communicate effectively with customers regarding order status.
- Collaborate with internal teams to resolve order-related issues.
- Prioritize and manage multiple orders efficiently.
- Maintain accurate records of customer interactions and transactions.
- Provide feedback to improve customer service processes.
Job Requirements
Bachelor's degree in a relevant field.
Previous experience in customer service or order management.
Proficiency in English; knowledge of additional languages is a plus.
Strong problem-solving abilities.
Ability to work in a fast-paced environment.
Quick Info
Company
Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Location
Kuala Lumpur
Salary
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Skills Required
7 skills
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Required Skills
Customer Service
Order Management
Communication
Team Collaboration
Problem Solving
Time Management
Attention To Detail
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