Supply Chain Specialist – Accenture Malaysia
Role Summary
The Supply Chain Specialist - Japanese Speaker is responsible for managing customer interactions to enhance satisfaction and service quality. This role involves analyzing and solving supply chain issues while collaborating with various teams to ensure efficient operations.
Job Description
In this role, you will engage with customers daily, addressing their needs and providing insights on supply chain metrics. You will work in a dynamic environment, coordinating with peers and clients to ensure smooth operations.
Key Responsibilities:
- Manage customer interactions to enhance satisfaction and service quality.
- Analyze and solve lower complexity supply chain problems.
- Coordinate with peers and clients to address supply issues.
- Participate in meetings to provide insights on orders and customer metrics.
- Support reporting and demand planning activities.
- Oversee order scrubbing, returns, credits, and debits.
- Ensure compliance with regulatory requirements related to customer service.
Job Requirements
Effective communication skills in both Japanese and English.
Experience in managing customer interactions and customer service.
Basic understanding of demand planning and order management processes.
Familiarity with handling returns, credits, debits, and revenue projections.
Organizational skills to track orders and shipments.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
—
Skills Required
7 skills
Click to submit your application
Required Skills
Japanese Language
English Language
Customer Service
Problem Solving
Data Management
Attention To Detail
Organizational Skills
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