Technical Support Representative – Accenture Malaysia
Role Summary
The Technical Support Representative - Thai is responsible for providing essential support to the team and ensuring effective problem resolution. This role involves managing incidents, monitoring system performance, and facilitating service operations in a dynamic IT environment.
Job Description
In this role, you will engage in daily problem-solving discussions and collaborate with team members to enhance service delivery. You will be responsible for managing incidents and outages while ensuring compliance with management protocols and service level agreements.
Key Responsibilities:
- Manage incidents and outages effectively.
- Investigate issues to restore services promptly.
- Monitor system performance trends to identify potential problems.
- Facilitate change acceptance in production environments.
- Operate IT production services according to management protocols.
- Support team members by sharing knowledge and best practices.
- Engage in problem-solving discussions to enhance team performance.
Job Requirements
Excellent communication skills in Thai.
Ability to work effectively in a team environment.
Basic knowledge of technical support or IT systems.
Problem-solving skills to address incidents and outages.
Understanding of IT service management protocols.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Technical Support
Incident Management
Problem Solving
Team Collaboration
System Monitoring
IT Service Management
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances