Technical Support Representative – Accenture Malaysia
Accenture Malaysia
Technology-Hardware
Role Summary
The Technical Support Representative - Thai at Accenture involves addressing technical issues and supporting team operations. The role includes managing incidents, monitoring system performance, and operating IT services in accordance with established protocols and service agreements.
Job Description
The Technical Support Representative - Thai role involves contributing to the team by building knowledge, supporting team members, and engaging in problem-solving discussions. The position includes responsibilities such as managing incidents and outages, investigating issues, restoring services, monitoring system performance trends, facilitating change acceptance in production environments, and operating IT production services according to management protocols and service level agreements.
Job Requirements
Excellent communication skills in Thai.
Ability to work effectively in a team environment.
Basic knowledge of technical support or IT systems.
Problem-solving skills to address incidents and outages.
Ability to monitor system performance and manage incidents.
Understanding of IT service management and production environment protocols.
Capability to operate within defined management protocols and service level agreements.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Technical Support
Incident Management
Problem Solving
System Performance Monitoring
IT Service Management
Communication (Thai)
Teamwork
Service Level Agreement (SLA) Management
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances