The Strategy & Consulting Global Network SONG Practice | Genesys at Accenture Malaysia - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Strategy Consulting Global jobs.
Role Summary
The Genesys Analyst or Consultant is responsible for solving customer-facing challenges across sales, service, and marketing. This role involves planning, designing, and implementing Genesys Cloud solutions while working on complex transformation projects for G2000 clients.
Job Description
In this role, you will join the SONG practice to address various customer challenges and enhance their experience through innovative solutions. You will collaborate with teams to analyze contact center functions and integrate advanced technologies.
Key Responsibilities:
- Analyze contact center functions to identify improvement areas.
- Design and implement Genesys Cloud solutions focusing on multichannel self-service.
- Recommend AI and Gen AI technology solutions to enhance customer interactions.
- Integrate Genesys architecture with enterprise systems for seamless operations.
- Drive cost reduction initiatives through effective project management.
- Collaborate with cross-functional teams to deliver high-quality solutions.
- Ensure customer satisfaction by optimizing service delivery processes.
Job Requirements
Degree in Computer Science, Engineering, or Telecommunications.
2 to 10 years of experience in implementing multichannel self-service and Omni-Channel Routing.
Proficiency in Genesys Cloud architecture, including Architect, Admin, and Collaborate tools.
Hands-on experience with Voice and Non-Voice applications (SMS, Email, Chat, Social Media).
Deep understanding of industry-specific Customer Service processes and operations.
The Strategy & Consulting Global Network SONG Practice | Genesys - Frequently Asked Questions
What is the salary for a The Strategy & Consulting Global Network SONG Practice | Genesys at Accenture Malaysia in Kuala Lumpur?
Accenture Malaysia has not disclosed the salary for this role. The Strategy & Consulting Global Network SONG Practice | Genesys positions in Kuala Lumpur typically pay RM3,000–RM3,000 per month, based on the 265 comparable vacancies currently listed on SuperJobs.
Where is this The Strategy & Consulting Global Network SONG Practice | Genesys job located?
This The Strategy & Consulting Global Network SONG Practice | Genesys position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this The Strategy & Consulting Global Network SONG Practice | Genesys role?
Accenture Malaysia is looking for Degree in Computer Science, Engineering, or Telecommunications.; 2 to 10 years of experience in implementing multichannel self-service and Omni-Channel Routing.; Proficiency in Genesys Cloud architecture, including Architect, Admin, and Collaborate tools..
How do I apply for this The Strategy & Consulting Global Network SONG Practice | Genesys job at Accenture Malaysia?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Not Specified
Skills Required
6 skills
Required Skills
The Strategy & Consulting Global Network SONG Practice | Genesys Salary at Accenture Malaysia
Accenture Malaysia has not disclosed the salary for this role. The Strategy & Consulting Global Network SONG Practice | Genesys positions in Kuala Lumpur typically pay RM3,000–RM3,000 per month, based on the 265 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar The Strategy & Consulting Global Network SONG Practice | Genesys Roles
- This job is no longer accepting applications.
- Open the "See open jobs" link above for similar roles that are hiring now.
- Create a free SuperJobs profile once and reuse it for every application. There is no agency fee.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
More Jobs at Accenture Malaysia
Other roles currently open at Accenture Malaysia.
Explore More Job Opportunities
Discover jobs by industry and location.
Explore by Industry
Browse opportunities across industries
Similar Roles
Browse open vacancies for related job titles across Malaysia.
Career Resources
Salary benchmarks, application advice and employment rights for this field.
