Trainee - Junior Data Analyst at Cognizant Malaysia - Kuala Lumpur

The Trainee - Junior Data Analyst is responsible for supporting customer management and complaint management processes in the Life Sciences sector. This role involves analyzing customer data and collaborating with team members to enhance customer satisfaction in a hybrid work environment.

In this role, you will engage in daily tasks that involve managing and analyzing customer data using MS Excel, while working closely with your team to address customer issues. The position includes rotational shifts and operates in a hybrid work setting.

Key Responsibilities:

• Analyze customer data using MS Excel to identify trends and insights.
• Collaborate with team members to resolve customer complaints effectively.
• Maintain accurate records of customer interactions and feedback.
• Support the customer management process by providing data-driven recommendations.
• Assist in the development of reports to track customer satisfaction metrics.
• Participate in team meetings to discuss ongoing projects and challenges.
• Ensure compliance with company policies and procedures in all customer interactions.