Trust & Safety Operations Lead (Indonesian Speaker) – Accenture Malaysia

The Trust & Safety Operations Lead (Indonesian Speaker) is responsible for leading a large team focused on ensuring the safety and integrity of user-generated content. This role plays a critical part in maintaining a secure online environment while managing sensitive content and driving operational excellence.

In this role, you will oversee a team of approximately 100 individuals, including Team Leaders and Content Moderators, ensuring effective analysis and review of user-generated content. You will manage investigations and issue resolution related to flagged content while fostering a resilient work environment.

Key Responsibilities:

• Lead and manage a team of Team Leaders and Content Moderators.
• Oversee the analysis and review of user-generated content including profiles, audio, videos, and text.
• Manage investigations and issue resolution for content flagged by users or systems.
• Ensure business governance through SLA and KPI compliance.
• Initiate and lead projects aimed at improving business operations.
• Conduct performance reviews and provide daily task guidance.
• Coordinate training and quality initiatives to enhance team performance.
• Maintain standard operating procedures and documentation.
• Hold individual meetings with team members to provide coaching and support.
• Manage attendance and leave systems effectively.