Trust & Safety Operations Team Lead (Indonesian) – Accenture Malaysia
Role Summary
The Trust & Safety Operations Team Lead (Indonesian) role involves leading a team of Content Moderators who review and analyze various types of user-generated content. The position requires managing team performance and well-being while handling sensitive content and supporting process improvements.
Job Description
The Trust & Safety Operations Team Lead (Indonesian) is responsible for leading a team of Content Moderators who analyze and review user profiles, audio, videos, and text-based content, as well as investigate, escalate, and resolve issues reported by users or flagged by the system. This role requires strong resilience and coping skills due to potential exposure to objectionable and sensitive content, and involves supporting the health and well-being of the team members through active participation in designated well-being programs.
Job Requirements
Strong leadership skills to manage and guide a team effectively.
Ability to analyze and review various types of user-generated content.
Strong resilience and coping skills to handle objectionable and sensitive content.
Ability to conduct regular performance reviews and implement improvement plans.
Capability to collaborate with training and quality teams to identify training needs and process improvements.
Experience in creating and managing Standard Operating Procedures (SOPs) and process documentation.
Strong organizational skills to manage task guidance, attendance tracking, and leave management.
Good communication skills to conduct meetings, provide coaching, and report performance.
Ability to work with performance data and produce reports for business reviews.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Leadership
Content Moderation
Resilience
Performance Management
Collaboration
Standard Operating Procedures (SOP)
Organizational Skills
Communication
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