Trust & Safety Operations Team Lead (Japanese) – Accenture Malaysia
Accenture Malaysia
Technology-Software
Role Summary
The Trust & Safety Operations Team Lead (Japanese) is responsible for leading a team of Content Moderators who review user-generated content and manage investigations related to flagged material. The role requires managing daily operations, performance reviews, and supporting team members while handling sensitive content.
Job Description
The Trust & Safety Operations Team Lead (Japanese) is responsible for leading a team of Content Moderators who analyze and review user-generated content including profiles, audio, videos, and text. The role involves managing investigations, escalations, and issue resolution related to flagged content, requiring resilience due to exposure to sensitive material. The position also includes leading daily team meetings, guiding task management, driving performance to meet SLAs and KPIs, conducting performance reviews, collaborating on training and quality improvements, managing documentation, and supporting team members through regular individual meetings.
Job Requirements
Strong resilience and coping skills to handle sensitive and objectionable content.
Ability to lead and manage a team effectively.
Skill in conducting regular performance reviews and implementing improvement plans.
Experience in coordinating training needs and quality assessments.
Capability to create and manage Standard Operating Procedures and documentation.
Proficiency in reporting performance metrics and managing attendance and leave.
Good communication and coaching skills to support team members' performance and career development.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Team Leadership
Content Moderation
Performance Management
Training Coordination
Quality Assurance
Standard Operating Procedures (SOP)
Reporting And Analytics
Communication Skills
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