Trust & Safety Senior Analyst - Quality Auditing (Mandarin Speaking) – Accenture Malaysia
Role Summary
The Trust & Safety Senior Analyst - Quality Auditing (Mandarin Speaking) is responsible for ensuring quality assurance in content moderation. This role involves analyzing user-generated content and enforcing adherence to policy guidelines while managing sensitive content.
Job Description
In this position, you will engage in daily content moderation tasks, collaborating with the core operations team and clients to maintain service levels. You will also participate in well-being programs to support the challenging nature of the work.
Key Responsibilities:
- Analyze and review user-generated content for compliance with policy guidelines.
- Enforce quality standards and provide timely feedback to content moderators.
- Coach and mentor analysts to improve their performance.
- Drive process improvements to enhance content moderation efficiency.
- Manage potentially sensitive or graphic content with care.
- Collaborate with the operations team to resolve escalations effectively.
- Participate in well-being programs to support mental health in content moderation.
Job Requirements
In-depth understanding of content moderation guidelines and policies.
Experience in analyzing various types of online content.
Strong attention to detail in identifying inappropriate content.
Excellent verbal and written communication skills.
Proficiency in MS Excel, PowerPoint, Word, or Google Sheets, Docs, and Slides.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Content Moderation
Quality Assurance
Data Analysis
Communication
Coaching
Process Improvement
Attention To Detail
Trust & Safety Senior Analyst - Quality Auditing (Mandarin Speaking) - Frequently Asked Questions
What is the salary for a Trust & Safety Senior Analyst - Quality Auditing (Mandarin Speaking) at Accenture Malaysia in Kuala Lumpur?
Accenture Malaysia has not disclosed the salary for this role. Trust & Safety Senior Analyst - Quality Auditing (Mandarin Speaking) positions in Kuala Lumpur typically pay RM3,000–RM3,000 per month, based on the 257 comparable vacancies currently listed on SuperJobs.
Where is this Trust & Safety Senior Analyst - Quality Auditing (Mandarin Speaking) job located?
This Trust & Safety Senior Analyst - Quality Auditing (Mandarin Speaking) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Trust & Safety Senior Analyst - Quality Auditing (Mandarin Speaking) role?
Accenture Malaysia is looking for In-depth understanding of content moderation guidelines and policies.; Experience in analyzing various types of online content.; Strong attention to detail in identifying inappropriate content..
How do I apply for this Trust & Safety Senior Analyst - Quality Auditing (Mandarin Speaking) job at Accenture Malaysia?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
Application Tips
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