Concentrix Cvg Malaysia Employee Reviews & Ratings

Bad shift timing. Micromanagement in some process.

The review management of the customer for the advisor should be updated, as anyone can give bad rating and the advisor loose his score

Performers are given more tasks. Low salary increase annually.

Difficult to request a leave

Some processes could be more streamlined

• High Stress & Metrics Pressure: The job can be mentally tiring due to performance quotas, call volumes, and repetitive tasks.  • Management/HR Complaints: Inconsistent management support, poor communication, and some unprofessional behavior have been reported.  • Compensation Concerns: Some employees feel salary is low relative to workload or market standards.  • Work–Life Balance Issues: Shift schedules, overtime expectations, and fluctuating workloads can impact personal time.  • Varied Experience by Account: Reviews show a wide spread—from “great company” to “toxic environment”—suggesting that the experience heavily depends on the specific team, account, or location.

All the time you will be on call. Call in every 3 seconds

Everything from pay, hours,salary, management

• Shift timings may not be suitable for everyone

No good top management salary

Take Too much time to provide permenent id.

There’s a minor opportunity for improvement when it comes to the facilities.

Since they bought Webhelp, it became the most miserable place to work. It's no more a People-Driven place, they don't care about their managers and force them to the burnout. All decisions taken are cost-driven, no interest on invest properly to provide value but to operate at the maximum margin possible.

unclear guideline for some accounts

They could improve the salary a little.

- Struggling to figure out how to make revenue in call center application space, throwing everything at the wall including the employees - Salaries do not keep pace with inflation - They talk a big game about caring about employees but it turns out to be a lot of lip service. Completely ignored employee satisfaction survey results in my organization. - High level of upper management churn leading to degradation of communication to employees on strategy or direction - Managers do not understand how to handle employees with health issues. They do not know what options employees have in terms of leave, and at times blatantly ignore requests for accommodations.

Having low wages can push employees to think about leaving the company when their income no longer covers the rising cost of everyday living.

managerial side is not the best

You are assigned unrealistic and unachievable targets, which appear to be designed primarily to justify salary reductions through incentive deductions. The work culture is poor and demotivating. The entire system is deeply flawed and corrupt, largely due to ineffective top management. Instead of focusing on operational improvement or employee well-being, leadership seems preoccupied with finding ways to reduce compensation by cutting incentives and continuously increasing work pressure.

nothing all just perfect cool

You will not get any personal time during office hours to utilise it in any other side

you have to work hard

If they can add incentive for attendance, and if they can allow salary increase based on workloads

Low salary No to less flexible working hours

Less wages according to work Should allow cab facility

Few worst colleagues I have met in last 2 months

As with any growing company, the work can be demanding at times, especially in operational roles. However, this also comes with valuable learning opportunities.

Laptops are really old and slow.

target is the only cons

Technical Problems: Frequent equipment failures and issues with systems. Lack of Transparency: Poor communication about policy changes or management decisions. Low Pay: Salaries often below industry standards, especially considering workload

A lot of changes without feedback opportunities for ops

so no work life balance

Still needs some requirements and tools to assist further

Rotational shifts, night and overnight.

The salary is a bit low

lest projects, no job security

The company still operates like a call center. Those of us in professional services are treated like entry level employees with minimal PTO, low bonuses, and poor other benefits like lack of parental leave

Outdated computer's, bad management, rubbish wages. Unobtainable target's.

Work life balance Cab service soow

No standard pay as per the employee market value.

Slow growth former convergys employees backseat

Horrible attendance policy Hard to move up, loss of contract may go back to entry if you move clients

newly joined , so right now cannot say

You need to prepare yourself for the rotational shifts.

Less growth opportunity Less wages according to work pressure

Not app li ca ble

Workload can be high during peak periods

Working Hours Every day new rule Each day new drama Managers do not care about you Too much unwanted pressure

Salary is not competitive compared to similar roles in the industry. Benefits package is relatively limited. Lack of flexibility in working arrangements, with mandatory onsite attendance. Some project managers may not be aligned with the company’s need to innovate, which can create friction with BI teams and hinder progress. Leadership approaches could be more open to new ideas and modern practices; there is room for improvement in addressing outdated management styles.

Constantly being moved from one campaign to another, the company is very focused more focused on stats than the welfare of their employees. Very low salary for the work being done.