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Concentrix Cvg Malaysia
Other
Snapshot
999 total reviews
Source
Glassdoor
100% of reviews mention positives
Page
18 / 20
Senior representative operations
The first two weeks at Concentrix have been a learning phase for me. While the process initially felt challenging, the training and team support helped me understand my responsibilities better. I am still learning and working on improving my speed and accuracy.
I don't have any cons as of now.
Cstomer service
Great salary and environment and you will have a great team
Transportation takes too much That you will end up working + Transport be 12 :14 hours And US people turn out not as smart as they seems on social media not all of them at least
Senior quality analyst
Clear performance metrics and structured processes. Strong focus on quality, accountability, and data accuracy. Opportunities for leadership development and internal mobility. Exposure to diverse global clients and operational standards. Encourages ownership and results driven mindset.
High performance expectations can create pressure. Workload can increase during peak operational periods. Process changes may happen frequently. Recognition may vary across different teams.
Learning opportunities in training good
Too many security checks there
Senior software engineer
Bad work culture and toxic
work from home oppurtuinity is good
Anonymous employee
Communication was excellent and the recruiter was very efficient
There were no cons that I faced .
Good setup Job security Learning area.
Salary is little low Communication
Call center agent
Remote work, benefits, always hiring.
Want you to do more work than what they pay you. No raise. No part time available.
Training ,working nature, environment ,peoples
Lack of break timings, should extend the break
Customer service representative
Great company as supportive staff
Less salary according to job role
Cusomer service representative
Salary on time every month
Less salary Should allow more growth opportunities
Customer support advisor
It's pretty good and would recommend for someone looking for a job not for long term but good to kickstart your career in the BPO industry.
Nothing as such but definitely up for improvements on various areas such as transportation, training etc.
Manager
Good learnings from upper level management
Same challenges as other organizations trying to keep up with the times
Custumer support
Dont have pros in this company
Very bad people management there
Customer service
The location is good and ok.
When I joined, the salary was a significant advantage, but now they've reduced it for new employees. We have fewer vacation days, we used to have coffee and fruit, and now they've cancelled everything. Since Webhelp took over, the company has gone from bad to worse. Now, every month there's a mess with the salaries; we receive the wrong amount, and the company never responds. They hold meetings to figure out what to improve, but it's pointless. They unexpectedly charged several employees for health insurance without warning or asking anything.
Senior advisor ii: transaction processor
I would like to appreciate my trainer, Mr. Tayab, who has been amazing throughout the training period.He creates a comfortable environment where questions are encouraged, which has helped me gain confidence in my role.
Training materials could include more practical examples and the courses in cnx could have been in online mode which can be accessed easily other than cnx alloted systems.
The colleagues that are great
Paying minimum wage and with errors every month. Run away
Customer service advisor ii
Professional work environment with a very good collaborative team who always tend to assist everyone
Nothing that I know that affects
Email executive
Supportive team and friendly work environment
Na na na na na
Assistant manager human resources
Culture is good, leadership is good
Less salary appraisals every year
Coustumer service
Easy work, no issues with payment.
Terrible work environment, management is discriminatory and inefficient. HR shared personal information of several workers multiple times. Imagine Dwight from The Office is your boss.
Customer advisor
Great experience from the date of joining
No indoor games for breaks
good environment clear rules good facilities
low salaries useless trainings long shifts
Associate
The process all are good.
Sometimes the salary structure is not upto expectations.
Assistant manager
Good learning and career growth opportunities Supportive team and management Structured training and onboarding process Transparent performance metrics (KPIs/KRAs) Positive work culture with engagement activities
None at for this time
Client advisor
Free coffee, free snacks, pantry provided
Poor management, skip-level does never help cause manager will be the same person instead of promoting those really can work
Sr. client success manager
1. A lot of job openings that are also open for their current employees. This is where I got into management and leadership. 2. Job security. Never felt to get retrenched. 3. People. Always available and ready to answer questions
1. Leaders: most leaders have their own corporate politics strategy 2. No to little salary increase. 3. Approval. Applying for internal jobs always require manager approval.
Customer service representative (csr) ii
Salary is on time, more options and food courts available for meals.
2 way cabs not provided and drivers often start their trip late, often having to wait for them.
Sales representative
The interview process was very informative. It Tyrone was friendly.
The recruitment process was draining, a lot of things to be done but necessary though.
Sr representative operations
Nice and friendly atmosphere in company
More rules and strict privacy
Customer service representative (csr)
Less salary according to job pressure
I get to work from home
Constant pressure and micro managing
Training process is really good to start with the process. Very supportive behaviour at all the levels.
No cons found till now.
Training and work culture is gud
I haven't noticed any issue till now
Had fun meeting cross cultural people
No sense of achievement, felt useless
Customer service agent
Remote work. Good atmosphere with the team. Inspiring manager
Some payment inaccuracies. Limited opportunities for advancement in remote work.
Customer service advisor
The trainer's in the concentrix are the best one and they are really supportive and kind hearted people also we have got the best team to work with.
We don't get the good coffee here and also we don't get anything for free except the coffee but even that tastes too bad.... There should be more exiting things to explore but there is none.
After logout no company follow-ups Sat & Sun fixed weekoff No Work Pressure
Early login One way can
Chat agent
Friendly team and supportive colleagues Good training and learning opportunities Job security and stable income
High work volume during peak seasons
There was plenty of ot time available.
Had to work on the weekends
Repetetive job if it's for you great.
Not much training to handle escalation calls.
Good for beginners who have no customer service experience
It also pays low salaries, which is why it is good for beginners, not for long-term work or stability.
Email support
Nice environment, friendly staff, free food
The salary is good for starting but it's so low paying
Telemarketer
company was ok not so good about it
hectic in nature and more over salry issue
Advisor
Good work culture with good work life balance
Nothing, Everything is perfect here
Team leader
Nice culture in office. Nice behavior
No issue at all. Na
Recruiter
Concentrix offers many great benefits such as the following: - Mental Wellness Leave - Family Day every year - Free Employee Parking - Monthly Incentive Program - Yearly Merit Increase - Free Shuttle Service and so much more!
The salary was quite low than the other BPO companies.
Advisor 2
The company is good and excellent
Work culture improvement and more better
Customer advisor 2
Too much security in everything
Customer service associate
competitive compensation, nice leaders, understanding, patience, beautiful workplace
Challenging metrics, may not receive incentives at some time,