Zurich Services Malaysia Sdn. Bhd.

Not fully remote, hours, nothing else

High level of internal politics Uncoordinated change Benefits seem to be reducing against market

Slow progress Not very agile in innovation Can be frustrating

Load of work and amount of controls

Not really any Cons at the moment

Long internal processes making it difficult to get things done in a timely manner.

I don’t have any con to be sincere

Can feel pressured to progress in areas with no specific business need

The area that requires additional improvements is the management of claims caseload. There's a strict requirement on immediate follow-up and contact. This would be a more attainable rule if the caseloads were reasonably given to associates. It can create a heavy load on associates and demands a lot of an individual to meet regulations and guidelines on a representative. This can create a negative atmosphere for associates attempting to keep up with communication with insureds and claimants and manage open claim files that require attention.

Pay isn’t as much as other insurers