Customer Experience (Escalation) Specialist - SPX at Shopee - Kuala Lumpur
Role Summary
The Customer Experience (Escalation) Specialist is responsible for managing user inquiries and resolving complaints effectively. This role plays a crucial part in enhancing customer satisfaction and operational efficiency within the organization.
Job Description
In this role, you will manage inbound and outbound inquiries, addressing user complaints and issues. You will primarily handle escalations and provide timely resolutions through various communication channels. Additionally, you will update operational trackers and collaborate with multiple teams to enhance processes and systems.
Key Responsibilities:
- Manage inbound and outbound customer inquiries.
- Address user complaints and issues promptly.
- Handle escalations and provide timely resolutions.
- Update operational trackers to reflect current status.
- Collaborate with multiple teams to improve processes.
- Analyze customer feedback to identify areas for improvement.
- Maintain a positive and professional demeanor in all communications.
Job Requirements
Minimum SPM/Diploma or equivalent.
Fresh graduates or candidates with 1 year experience in call center.
Proficient in Microsoft Office, especially Excel and Word.
Excellent communication skills in English; knowledge of Malay, Cantonese, or Mandarin is a plus.
Ability to work under pressure and manage multiple tasks.
Self-motivated with a positive attitude.
Willingness to work shifts or rotations.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Time Management
Team Collaboration
Microsoft Excel
Microsoft Word
Customer Experience (Escalation) Specialist - SPX Salary at Shopee
Shopee has not disclosed the salary for this role. Customer Experience (Escalation) Specialist - SPX positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for This Customer Experience (Escalation) Specialist - SPX Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Shopee asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-10, so apply early.
Customer Experience (Escalation) Specialist - SPX - Frequently Asked Questions
What is the salary for a Customer Experience (Escalation) Specialist - SPX at Shopee in Kuala Lumpur?
Shopee has not disclosed the salary for this role. Customer Experience (Escalation) Specialist - SPX positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Customer Experience (Escalation) Specialist - SPX job located?
This Customer Experience (Escalation) Specialist - SPX position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Experience (Escalation) Specialist - SPX role?
Shopee is looking for Minimum SPM/Diploma or equivalent.; Fresh graduates or candidates with 1 year experience in call center.; Proficient in Microsoft Office, especially Excel and Word..
How do I apply for this Customer Experience (Escalation) Specialist - SPX job at Shopee?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-10.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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