Customer Service Agent (Disputes & Resolution) at Shopee - Kuala Lumpur
Role Summary
The Customer Service Agent (Disputes & Resolution) is responsible for managing customer disputes related to payments and transactions. This role plays a crucial part in ensuring timely and fair resolutions while adhering to internal policies and regulatory standards.
Job Description
In this role, you will engage with customers to resolve disputes, collaborating with various teams to ensure a seamless experience. You will also analyze dispute trends to provide insights for process improvements.
Key Responsibilities:
- Investigate customer disputes and transactions.
- Collaborate with internal teams to resolve issues.
- Maintain accurate documentation of dispute cases.
- Analyze dispute trends for process improvement.
- Ensure compliance with internal policies and regulatory standards.
- Handle sensitive situations with professionalism.
- Provide timely updates to customers regarding their disputes.
Job Requirements
Strong problem-solving and decision-making skills.
Experience in disputes, chargebacks, or fraud investigation.
Familiarity with payment systems and customer service software.
Exposure to regulatory or compliance environments is an advantage.
Availability to work flexible hours, including evenings and weekends.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Problem Solving
Decision Making
Attention To Detail
Customer Service
Analytical Skills
Communication
Collaboration
Customer Service Agent (Disputes & Resolution) Salary at Shopee
Shopee has not disclosed the salary for this role. Customer Service Agent (Disputes & Resolution) positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for This Customer Service Agent (Disputes & Resolution) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Shopee asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-17, so apply early.
Customer Service Agent (Disputes & Resolution) - Frequently Asked Questions
What is the salary for a Customer Service Agent (Disputes & Resolution) at Shopee in Kuala Lumpur?
Shopee has not disclosed the salary for this role. Customer Service Agent (Disputes & Resolution) positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Customer Service Agent (Disputes & Resolution) job located?
This Customer Service Agent (Disputes & Resolution) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Agent (Disputes & Resolution) role?
Shopee is looking for Strong problem-solving and decision-making skills.; Experience in disputes, chargebacks, or fraud investigation.; Familiarity with payment systems and customer service software..
How do I apply for this Customer Service Agent (Disputes & Resolution) job at Shopee?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-17.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
Similar Roles
Browse every open vacancy for these job titles across Malaysia.
Customer Service Agent (Disputes & Resolution) jobs in Kuala Lumpur
Browse the wider market this role sits in — by sector, by state, and both together.