Customer Service Agent (Disputes & Resolution) – Shopee
Shopee
Other
Role Summary
This position focuses on resolving customer disputes efficiently while ensuring compliance with regulations. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to communicate effectively with various stakeholders.
Job Description
The role involves managing customer disputes related to payments and transactions, ensuring timely and fair resolutions while adhering to internal policies and regulatory standards. Responsibilities include investigating cases, collaborating with various teams, and maintaining accurate documentation. The agent will also analyze dispute trends and provide insights for process improvements.
Job Requirements
Strong problem-solving and decision-making skills
Ability to handle sensitive situations with professionalism
Attention to detail and structured thinking
Experience in disputes, chargebacks, or fraud investigation
Familiarity with payment systems and customer service software
Availability to work flexible hours, including evenings and weekends
Exposure to regulatory or compliance environments is an advantage
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Problem-Solving
Decision-Making
Attention To Detail
Dispute Resolution
Customer Service Software
Regulatory Compliance
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