Customer Service Agent (Disputes & Resolution) at Shopee - Kuala Lumpur

The Customer Service Agent (Disputes & Resolution) is responsible for managing customer disputes related to payments and transactions. This role plays a crucial part in ensuring timely and fair resolutions while adhering to internal policies and regulatory standards.

In this role, you will engage with customers to resolve disputes, collaborating with various teams to ensure a seamless experience. You will also analyze dispute trends to provide insights for process improvements.

Key Responsibilities:

• Investigate customer disputes and transactions.
• Collaborate with internal teams to resolve issues.
• Maintain accurate documentation of dispute cases.
• Analyze dispute trends for process improvement.
• Ensure compliance with internal policies and regulatory standards.
• Handle sensitive situations with professionalism.
• Provide timely updates to customers regarding their disputes.