Role Summary
The Customer Service Agent (Inbound) is responsible for managing incoming calls and emails to ensure service excellence. This role plays a crucial part in enhancing customer satisfaction and operational efficiency within the team.
Job Description
In this role, you will handle a variety of customer inquiries and complaints through phone and email, ensuring a high standard of service is maintained. You will also engage in administrative tasks and contribute to team strategies aimed at improving customer experience.
Key Responsibilities:
- Manage incoming calls and emails to address customer inquiries.
- Resolve client complaints by identifying root causes and implementing solutions.
- Follow up with customers to ensure full resolution of issues.
- Generate customer service reports to track performance metrics.
- Contribute to team strategies for enhancing service delivery.
- Identify and recommend process improvements for better customer experience.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
Minimum SPM, Diploma, or Bachelor’s Degree in any field.
At least 2 years of customer service experience; fresh graduates are welcome.
Must be a Malaysian Citizen.
Excellent communication skills in English, both written and verbal.
Proficient in Microsoft Office applications.
Willingness to work on a shift rotation basis.
Strong ability to learn quickly and handle professional phone correspondence.
Quick Info
Company
—
Location
Selangor
Salary
—
Incentive / Bonus
Not specified
Skills Required
7 skills
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Required Skills
Customer Service
Problem Solving
Communication
Microsoft Office
Time Management
Adaptability
Team Collaboration
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