Customer Service Agent (Inbound) at Ninja Van - Selangor

The Customer Service Agent (Inbound) is responsible for managing incoming calls and emails to ensure service excellence. This role plays a crucial part in enhancing customer satisfaction and operational efficiency within the team.

In this role, you will handle a variety of customer inquiries and complaints through phone and email, ensuring a high standard of service is maintained. You will also engage in administrative tasks and contribute to team strategies aimed at improving customer experience.

Key Responsibilities:

• Manage incoming calls and emails to address customer inquiries.
• Resolve client complaints by identifying root causes and implementing solutions.
• Follow up with customers to ensure full resolution of issues.
• Generate customer service reports to track performance metrics.
• Contribute to team strategies for enhancing service delivery.
• Identify and recommend process improvements for better customer experience.
• Maintain accurate records of customer interactions and transactions.