Customer Service Representative – Star Glory Asia (M) Sdn Bhd
Role Summary
The Customer Service Representative will engage with customers, addressing inquiries and complaints while ensuring a seamless shopping experience. Candidates should have relevant retail experience and strong communication skills to foster customer loyalty.
Job Description
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your responsibilities will include assisting customers with inquiries, processing transactions, and ensuring a positive shopping experience. You will also handle complaints and feedback, maintaining a high level of professionalism at all times. Additionally, you will collaborate with team members to achieve sales targets and contribute to a welcoming store environment. Your role is crucial in fostering customer loyalty and enhancing the overall brand experience.
Job Requirements
1–2 years of retail or customer service experience
Experience in Duty Free, FMCG, beauty, liquor, or luxury retail preferred
Strong communication and interpersonal skills
Ability to handle customer complaints effectively
Proficient in processing transactions accurately
Team player with a positive attitude
Flexibility to work various shifts including weekends
Basic knowledge of product offerings
Quick Info
Company
Star Glory Asia (M) Sdn Bhd
Location
Sarawak
Salary
MYR 2500 - 3500
Skills Required
8 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Teamwork
Transaction Processing
Retail Experience
Complaint Handling
Product Knowledge
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