Customer Service Representative – Star Glory Asia (M) Sdn Bhd
Role Summary
The Customer Service Representative is responsible for providing exceptional service and support to customers. This role is crucial in fostering customer loyalty and enhancing the overall brand experience in a retail environment.
Job Description
As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries and ensuring a positive shopping experience. You will handle complaints and feedback while collaborating with team members to achieve sales targets.
Key Responsibilities:
- Assist customers with inquiries and provide information about products.
- Process transactions accurately and efficiently.
- Handle customer complaints and feedback professionally.
- Maintain a welcoming and organized store environment.
- Collaborate with team members to achieve sales targets.
- Ensure a high level of customer satisfaction.
- Stay updated on product offerings and promotions.
Job Requirements
1–2 years of retail or customer service experience.
Experience in Duty Free, FMCG, beauty, liquor, or luxury retail preferred.
Strong communication and interpersonal skills.
Ability to handle customer complaints effectively.
Team player with a positive attitude.
Flexibility to work various shifts including weekends.
Basic knowledge of product offerings.
Quick Info
Company
Star Glory Asia (M) Sdn Bhd
Location
Sarawak
Salary
MYR 2500 - 3500
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem Solving
Teamwork
Transaction Processing
Interpersonal Skills
Flexibility
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