Customer Solutions Analyst (US Shift) at S&P Global - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 3 June 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Customer Solutions Analyst is responsible for delivering exceptional value to clients through high-quality technical support. This role involves navigating the complexities of the energy transition and ensuring a seamless customer experience.
Job Description
In this position, the Customer Solutions Analyst engages with clients daily, providing support across a diverse application portfolio related to clean energy technologies and financial modeling. The role requires collaboration with various teams to address client needs and enhance their workflows.
Key Responsibilities:
- Provide high-quality technical support to clients across the application portfolio.
- Collaborate with product management and commercial teams to enhance processes.
- Analyze datasets related to clean energy technology and financial investment modeling.
- Conduct workflow-based presentations and personalized mentoring for clients.
- Advocate for customer needs and ensure effective resolution of issues.
- Escalate complex Tier 3 issues to Subject Matter Experts and Product Development Groups.
- Support the goals of the Energy division with a focus on customer satisfaction and retention.
Job Requirements
Bachelor's degree in a relevant field.
Experience in customer support or technical support roles.
Familiarity with clean energy technologies.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Customer Solutions Analyst (US Shift) - Frequently Asked Questions
What is the salary for a Customer Solutions Analyst (US Shift) at S&P Global in Kuala Lumpur?
S&P Global has not disclosed the salary for this role. Customer Solutions Analyst (US Shift) positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Customer Solutions Analyst (US Shift) job located?
This Customer Solutions Analyst (US Shift) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Solutions Analyst (US Shift) role?
S&P Global is looking for Bachelor's degree in a relevant field.; Experience in customer support or technical support roles.; Familiarity with clean energy technologies..
How do I apply for this Customer Solutions Analyst (US Shift) job at S&P Global?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
S&P Global
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Required Skills
Customer Solutions Analyst (US Shift) Salary at S&P Global
S&P Global has not disclosed the salary for this role. Customer Solutions Analyst (US Shift) positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
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