Customer Solutions Analyst (US Shift) – S&P Global
Role Summary
The Customer Solutions Analyst is responsible for delivering exceptional value to clients through high-quality technical support. This role involves navigating the complexities of the energy transition and ensuring a seamless customer experience.
Job Description
In this position, the Customer Solutions Analyst engages with clients daily, providing support across a diverse application portfolio related to clean energy technologies and financial modeling. The role requires collaboration with various teams to address client needs and enhance their workflows.
Key Responsibilities:
- Provide high-quality technical support to clients across the application portfolio.
- Collaborate with product management and commercial teams to enhance processes.
- Analyze datasets related to clean energy technology and financial investment modeling.
- Conduct workflow-based presentations and personalized mentoring for clients.
- Advocate for customer needs and ensure effective resolution of issues.
- Escalate complex Tier 3 issues to Subject Matter Experts and Product Development Groups.
- Support the goals of the Energy division with a focus on customer satisfaction and retention.
Job Requirements
Bachelor's degree in a relevant field.
Experience in customer support or technical support roles.
Familiarity with clean energy technologies.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Quick Info
Company
S&P Global
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Technical Support
Data Analysis
Customer Advocacy
Communication
Problem Solving
Collaboration
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