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HR Services Operations (Employee Relations) Associate / Senior Analyst (Malay Speaking) – Accenture Malaysia

Accenture Malaysia
Kuala Lumpur
Salary: Undisclosed
Accenture Malaysia

Accenture Malaysia

Global Business Services

Role Summary

This role involves supporting employee relations services in a client-facing BPO environment. The associate or senior analyst assists with handling cases, coordinating policies, and managing inquiries to ensure fair and consistent treatment of employees according to labor regulations.

Job Description

This role involves supporting the delivery of employee relations services for external clients in a client-facing BPO environment. The associate or senior analyst assists with case handling, documentation, and policy coordination, ensuring fair and consistent treatment of employees by managing inquiries, supporting investigations, and maintaining compliance with labor regulations. The position requires attention to detail, empathy, and the ability to handle complex service scenarios professionally and efficiently.

Job Requirements

Must be able to communicate effectively in Malay.

Must have strong attention to detail and organizational skills.

Ability to manage employee relations inquiries and case documentation.

Capacity to support investigations and maintain accurate records.

Knowledge of labor regulations and HR policies.

Skill in providing guidance to employees and managers based on approved frameworks.

Ability to escalate complex cases appropriately.

Capability to track case volumes and support reporting.

Competence in coordinating with internal teams for consistent service delivery.

Flexibility to support change-related activities such as restructuring or role transitions.

Strong interpersonal skills and commitment to respectful workplace practices.

Quick Info

Company

Accenture Malaysia

Location

Kuala Lumpur

Salary

Undisclosed

Skills Required

8 skills

Click to submit your application

Required Skills

1

Employee Relations

2

Case Management

3

Documentation

4

Policy Coordination

5

Labor Regulations Compliance

6

Investigation Support

7

Client Communication

8

Attention To Detail

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