

Global Business Services
This role involves supporting employee relations services in a client-facing BPO environment. The associate or senior analyst assists with handling cases, coordinating policies, and managing inquiries to ensure fair and consistent treatment of employees according to labor regulations.
This role involves supporting the delivery of employee relations services for external clients in a client-facing BPO environment. The associate or senior analyst assists with case handling, documentation, and policy coordination, ensuring fair and consistent treatment of employees by managing inquiries, supporting investigations, and maintaining compliance with labor regulations. The position requires attention to detail, empathy, and the ability to handle complex service scenarios professionally and efficiently.
Must be able to communicate effectively in Malay.
Must have strong attention to detail and organizational skills.
Ability to manage employee relations inquiries and case documentation.
Capacity to support investigations and maintain accurate records.
Knowledge of labor regulations and HR policies.
Skill in providing guidance to employees and managers based on approved frameworks.
Ability to escalate complex cases appropriately.
Capability to track case volumes and support reporting.
Competence in coordinating with internal teams for consistent service delivery.
Flexibility to support change-related activities such as restructuring or role transitions.
Strong interpersonal skills and commitment to respectful workplace practices.
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Employee Relations
Case Management
Documentation
Policy Coordination
Labor Regulations Compliance
Investigation Support
Client Communication
Attention To Detail