HR Services Operations (Employee Relations) Associate / Senior Analyst (Malay Speaking) – Accenture Malaysia

The HR Services Operations (Employee Relations) Associate / Senior Analyst is responsible for supporting the delivery of employee relations services in a client-facing BPO environment. This role involves managing inquiries, supporting investigations, and ensuring compliance with labor regulations to promote fair treatment of employees.

In this position, you will engage in day-to-day operations that involve case handling, documentation, and policy coordination. You will work closely with external clients to ensure a consistent and professional approach to employee relations.

Key Responsibilities:

• Assist with case handling and documentation for employee relations inquiries.
• Manage inquiries and provide guidance to employees and managers.
• Support investigations and maintain accurate records.
• Ensure compliance with labor regulations and HR policies.
• Coordinate with internal teams for consistent service delivery.
• Track case volumes and support reporting activities.
• Escalate complex cases appropriately as needed.
• Support change-related activities such as restructuring or role transitions.