HR Services Operations (Employee Services & Workforce Administration) Associate / Analyst (Cantonese Speaking) – Accenture Malaysia

The HR Services Operations (Employee Services & Workforce Administration) Associate / Analyst (Cantonese Speaking) is responsible for serving as the central point of contact for employee inquiries throughout the Hire to Retire lifecycle. This role focuses on delivering high-quality service related to HR policies, programs, and systems within a client-facing BPO environment.

In this role, you will engage with employees to address their inquiries and provide support throughout various HR processes. You will work in a dynamic environment that emphasizes collaboration and effective communication across teams.

Key Responsibilities:

• Serve as the primary contact for employee inquiries regarding HR policies and procedures.
• Facilitate onboarding processes for new employees.
• Manage leave requests and ensure compliance with company policies.
• Provide access provisioning for HR systems and tools.
• Resolve employee issues efficiently using multiple communication channels.
• Collaborate with internal teams to enhance service delivery.
• Utilize ticketing platforms and telephony systems for effective service management.