HR Services Operations (Employee Services & Workforce Administration) Associate / Analyst (Cantonese Speaking) – Accenture Malaysia
Accenture Malaysia
Global Business Services
Role Summary
The role focuses on serving as the central contact point for employee inquiries across the Hire to Retire lifecycle within HR Services Operations. It involves delivering responsive service related to HR policies, programs, and systems in a client-facing BPO setting, supporting activities such as onboarding, leave management, and issue resolution using various communication channels.
Job Description
The HR Services Operations (Employee Services & Workforce Administration) Associate / Analyst (Cantonese Speaking) serves as the central point of contact for employee inquiries throughout the Hire to Retire lifecycle. This role focuses on delivering responsive and high-quality service related to HR policies, programs, and systems within a client-facing BPO environment, facilitating onboarding, leave management, access provisioning, and issue resolution using multiple communication channels.
Job Requirements
Demonstrate agility and attention to detail.
Communicate effectively to handle complex service scenarios.
Provide professional and timely responses to employee inquiries.
Navigate and use ticketing platforms, chat, and telephony systems for service delivery.
Collaborate effectively with internal teams across different geographies.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Employee Relations
HR Policies
Onboarding And Offboarding
Leave And Absence Management
Service Excellence
Ticket Management Systems
Communication Skills
Attention To Detail
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