HR Services Operations (Employee Services & Workforce Administration) Associate / Analyst (English Speaking) – Accenture Malaysia
Accenture Malaysia
Global Business Services
Role Summary
The HR Services Operations Associate / Analyst acts as the main contact for employee inquiries related to the full Hire to Retire lifecycle, providing support on HR policies, programs, and systems. The role focuses on delivering responsive service in a client-facing BPO environment through various communication channels while managing onboarding, leave administration, and issue resolution.
Job Description
The HR Services Operations Associate / Analyst serves as the central point of contact for employee inquiries and support throughout the full Hire to Retire (H2R) lifecycle. This role delivers high-quality, responsive service to employees and managers on HR policies, programs, and systems within a client-facing BPO environment. The position involves managing onboarding, leave administration, access provisioning, and issue resolution through ticketing platforms, chat, and telephony to maintain service excellence.
Job Requirements
Ability to communicate effectively in English.
Attention to detail and professionalism in handling complex service scenarios.
Experience or familiarity with HR policies, payroll, leave, benefits, and workforce systems.
Capability to manage employee lifecycle processes such as onboarding, offboarding, and leave management.
Proficiency in using ticket management platforms, chat, and telephony for service delivery.
Basic knowledge of employee engagement, performance reviews, and absence management programs.
Ability to support and provide assistance with HR systems such as Learning Management Systems (LMS) and Employee Self-Service (ESS) platforms.
Skill in collecting, tracking, and analyzing service metrics and employee feedback.
Capability to collaborate with internal teams to ensure consistent support across regions.
Adaptability and agility to operate in a dynamic client-facing BPO environment.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
HR Service Delivery
Employee Lifecycle Management
Ticketing Platforms
Communication Skills
Labor Law Compliance
Learning Management Systems (LMS)
Employee Engagement
Data Analysis
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