HR Services Operations (Employee Services & Workforce Administration) Associate / Analyst (English Speaking) – Accenture Malaysia
Role Summary
The HR Services Operations Associate / Analyst is responsible for providing high-quality support to employees throughout the Hire to Retire (H2R) lifecycle. This role operates in a dynamic client-facing BPO environment, ensuring effective communication and service delivery on HR policies and systems.
Job Description
In this role, you will serve as the central point of contact for employee inquiries, managing various HR processes such as onboarding and leave administration. You will utilize ticketing platforms, chat, and telephony to resolve issues and maintain service excellence.
Key Responsibilities:
- Manage employee inquiries and provide support throughout the H2R lifecycle.
- Deliver responsive service on HR policies, programs, and systems.
- Oversee onboarding and offboarding processes for employees.
- Administer leave management and access provisioning.
- Resolve issues through ticketing platforms, chat, and telephony.
- Collaborate with internal teams to ensure consistent support across regions.
- Collect, track, and analyze service metrics and employee feedback.
Job Requirements
Ability to communicate effectively in English.
Attention to detail and professionalism in handling complex service scenarios.
Experience or familiarity with HR policies, payroll, leave, benefits, and workforce systems.
Basic knowledge of employee engagement and performance reviews.
Capability to support HR systems such as Learning Management Systems (LMS) and Employee Self-Service (ESS) platforms.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Communication
Attention To Detail
Problem Solving
HR Policies Knowledge
Ticket Management
Employee Engagement
Performance Review Understanding
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